At a Glance
- Tasks: Provide efficient admin support in the Acute Paediatrics Department at Gwynedd Hospital.
- Company: Join a dedicated team at Gwynedd Hospital, focused on patient care.
- Benefits: Gain valuable experience in a supportive environment with flexible working options.
- Other info: Ideal for those looking to grow in a dynamic healthcare setting.
- Why this job: Make a difference in children's healthcare while developing your skills.
- Qualifications: GCSEs in English and Maths; Welsh speaking is essential.
The predicted salary is between 23000 - 26000 £ per year.
We are looking to appoint an enthusiastic Appointment Clerks/Clerical Officer to work within the Acute Paediatric Department at Gwynedd Hospital, Bangor to provide a professional, efficient and effective administrative support which will include supporting the booking service for a variety of acute paediatrics outpatient clinics. Candidates will need to demonstrate the ability to use their own initiative and to prioritise conflicting demands. Candidates must demonstrate a flexible approach and a willingness to provide administrative support in line with changing service priorities. The ability to speak Welsh is essential for this post.
Main duties of the job:
- The successful candidate will work as part of a small appointment team, supporting the delivery of Acute Paediatrics Service.
- This will entail working closely with other team members as well as clinic prep staff, medical secretaries, outpatient department staff, medical staff, specialist nurses and with admin Team Leaders and Managers throughout the service to deliver service priorities which include access targets and a patient focused booking service.
- A pleasant customer focused manner and the ability to speak Welsh is essential for this post.
Person specification:
Qualifications:- Able to demonstrate English and Mathematics to GCSE or equivalent experience
- OCR/RSA Word Processing level 1 or equivalent experience
- Essential criteria:
- Ability to use electronic information systems
- Ability to contribute constructively to a team working environment
- Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
- Clear, legible handwriting and ability to record information accurately.
- Ability to communicate information clearly and sensitively in person and over the telephone
- Desirable criteria:
- Basic word processing packages
- Excel
- ECDL
- WPAS
- Essential criteria:
- Excellent timekeeper
- Work effectively under pressure in a clinical environment
- Flexible approach to working
- Team player
- Welsh speaking
- Essential criteria:
- Previous clerical/office experience
- Desirable criteria:
- Previous NHS experience
- Essential Criteria:
- Working with the public or other agencies
Patient Appointments Clerk/Clerical Officer - Acute Paediatrics - INTERNAL in Bangor employer: Betsi Cadwaladr University Health Board
At Gwynedd Hospital, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment within the Acute Paediatrics Department. Our commitment to employee growth is evident through ongoing training opportunities and a focus on team development, ensuring that our staff can thrive while making a meaningful impact on patient care. Located in the beautiful Bangor area, we also celebrate the unique advantage of a bilingual workplace, fostering inclusivity and community engagement.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Appointments Clerk/Clerical Officer - Acute Paediatrics - INTERNAL in Bangor
✨Tip Number 1
Get to know the team! Before your interview, try to connect with current staff or even reach out on LinkedIn. Understanding their experiences can give you insights into the role and help you tailor your responses.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your ability to prioritise and work under pressure.
✨Tip Number 3
Show off your Welsh skills! If you're fluent, make sure to highlight this during your interview. It’s a key requirement for the role, and demonstrating your language skills can set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications directly from our site, and it shows your enthusiasm for the role. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Patient Appointments Clerk/Clerical Officer - Acute Paediatrics - INTERNAL in Bangor
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about working in the Acute Paediatrics Department and supporting our team.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the job description. We’re looking for candidates who can demonstrate their ability to prioritise and work flexibly, so don’t hold back!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, you’ll be communicating with patients and staff, so clarity is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Appointments Clerk. Familiarise yourself with the Acute Paediatrics Department's functions and how your role fits into the bigger picture. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since you'll be dealing with patients and medical staff, it's crucial to demonstrate your communication skills during the interview. Practice explaining complex information clearly and sensitively, as this is key for the role. If you can, prepare examples of how you've effectively communicated in previous roles, especially in stressful situations.
✨Highlight Your Flexibility
The job requires a flexible approach to changing service priorities. Be ready to discuss times when you've had to adapt quickly to new demands or changes in your work environment. This will show that you can handle the dynamic nature of the healthcare setting.
✨Brush Up on Your Welsh
As speaking Welsh is essential for this role, make sure you're comfortable using the language in a professional context. If you're not fluent, consider practising some common phrases related to patient interactions. This will demonstrate your commitment to providing excellent service to Welsh-speaking patients.
