At a Glance
- Tasks: Support the booking service for acute paediatrics outpatient clinics and manage clinic logistics.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Gain valuable experience in a supportive team environment with opportunities for growth.
- Other info: Welsh speaking is essential; flexible approach and teamwork are key.
- Why this job: Make a difference in children's healthcare while developing your administrative skills.
- Qualifications: GCSEs in English and Maths; experience in clerical roles preferred.
The predicted salary is between 23000 - 26000 £ per year.
We are looking to appoint an enthusiastic Appointment Clerks/Clerical Officer to work within the Acute Paediatric Department at Gwynedd Hospital, Bangor to provide a professional, efficient and effective administrative support which will include supporting the booking service for a variety of acute paediatrics outpatient clinics. Candidates will need to be able to demonstrate an ability to use own initiative and the ability to prioritise conflicting demands. Candidates must be able to demonstrate a flexible approach and a willingness to provide administrative support in line with changing service priorities.
The successful candidate will work as part of a small appointment team, supporting the delivery of the Acute Paediatrics Service. This will entail working closely with other team members as well as with clinic prep staff, medical secretaries, outpatient department staff, medical staff, specialist nurses and with the admin Team Leaders and Managers throughout the service to deliver service priorities which include access targets and a patient focused booking service. A pleasant customer focused manner and the ability to speak Welsh is essential for this post.
Main duties of the job:
- The role involves supporting the booking service for acute paediatrics outpatient clinics and managing clinic logistics.
- You will collaborate with the medical and nursing staff, as well as the wider team, to ensure efficient patient flow and achievement of service targets.
About us:
Betsi Cadwaladr University Health Board (BCUHB) is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. We are committed to promoting equality and diversity and welcome applicants under the "Disability Confident Employer" scheme.
Essential qualifications:
- Able to demonstrate English and Mathematics to GCSE or equivalent experience
- OCR/RSA Word Processing level 1 or equivalent experience
Desirable qualifications:
- NVQ II Admin/customer care
Essential skills:
- Ability to use electronic information systems
- Ability to contribute constructively to a team working environment
- Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
- Clear, legible handwriting and ability to record information accurately
- Ability to communicate information clearly and sensitively in person and over the telephone
Desirable skills:
- Basic word processing packages
- Excel
- ECDL
- WPAS
Other relevant requirements:
- Excellent timekeeper
- Work effectively under pressure in a clinical environment
- Flexible approach to working
- Team player
- Welsh speaking
Experience:
- Essential: Previous clerical/office experience
- Desirable: Previous NHS experience
Knowledge:
- Essential: Working with the public or other agencies
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Patient Appointments Clerk/Clerical Officer - Acute Paediatrics in Bangor employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment within the Acute Paediatrics Department at Gwynedd Hospital, Bangor. Employees benefit from a commitment to professional development, a focus on patient-centred care, and the opportunity to work alongside dedicated healthcare professionals in a diverse and inclusive setting. With a strong emphasis on teamwork and flexibility, this role provides a meaningful chance to contribute to the health and wellbeing of the community.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Appointments Clerk/Clerical Officer - Acute Paediatrics in Bangor
✨Tip Number 1
Get to know the Acute Paediatrics team! Research their work and understand their challenges. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and medical staff, being able to convey information clearly is key. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be flexible and ready to adapt! The healthcare environment can change quickly, so showing that you can handle shifting priorities will make you stand out. Share examples from your past where you've successfully managed unexpected changes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Betsi Cadwaladr University Health Board team.
We think you need these skills to ace Patient Appointments Clerk/Clerical Officer - Acute Paediatrics in Bangor
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about working in the Acute Paediatrics Department and supporting our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Patient Appointments Clerk!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure it reaches us directly and gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Appointments Clerk. Familiarise yourself with the booking service for acute paediatrics outpatient clinics and think about how your previous experience aligns with these tasks.
✨Show Off Your Team Spirit
This role involves working closely with various team members, so be ready to discuss your teamwork skills. Prepare examples of how you've collaborated effectively in past roles, especially in high-pressure environments.
✨Demonstrate Flexibility and Initiative
The job requires a flexible approach to changing service priorities. Think of instances where you've had to adapt quickly or take the initiative in your previous jobs. Highlighting these experiences will show you're the right fit for the dynamic nature of this role.
✨Brush Up on Your Welsh
Since a pleasant customer-focused manner and the ability to speak Welsh are essential, practice your Welsh communication skills. Be prepared to demonstrate your language abilities during the interview, as it could set you apart from other candidates.
