Pathway Tracker in Bangor

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Job overview: THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO NATURE OF THE SERVICE. IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

The role of the Pathway Tracker is to provide comprehensive administrative support to the Women’s Directorate West, Obstetrics and Gynaecology, by collecting, recording, analysing, interpreting and reporting of data required to monitor compliance with the Welsh Assembly Government Referral to Treatment Time (RTT) and Service and Financial Framework annual targets. Responsible for accurate and timely recording of the whole patient pathway on WPAS.

The role involves being an integral member of the Women’s Directorate West Management Team, co-ordinating, organising and attending meetings. The Pathway Tracker reviews the progress of the patients' journey through the care pathway and core services such as health records, radiology and pathology. This pathway is both within and external to the Organisation and includes liaison with the departments involved in providing care and core services, ensuring that planned patient treatment progresses smoothly and in a timely manner.

Proactively takes steps to ensure that the patients' diagnostic and treatment pathway are achieved on target. Communicates with clinical and non-clinical members of the health care team for the benefit of patient care, e.g. arranging appointments or referral onto others within or outside the Organisation.

Must have the skills to question delays in the patients' treatment pathway using tact and diplomacy to ensure compliance with pathways and escalation policy. Ensures that the progress of the patient through the pathway is prospectively and proactively managed; any concerns relating to waiting times and treatment schedules must be communicated to the relevant staff or clinical service and where necessary the post holder will be required to use negotiation and persuasive skills to improve this element of the pathway.

Deal with telephone, personal and other enquiries in a timely, professional and effective manner; enquiries may be from clinical departments, health care professionals or patients. To take personal responsibility for administration coordination and sequencing of the clinical pathway for a range of patients (possibly around 200 patients at any one time), at various stages in the hospital journey.

Effective communication requires verbal and non-verbal skills, e.g. email, information systems, communicating directly to clinical/non-clinical colleagues regarding investigation and other appointments. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK/RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.