At a Glance
- Tasks: Join a dynamic medical team, providing essential secretarial support and ensuring high-quality patient care.
- Company: A leading healthcare organisation committed to equality and diversity.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal development.
- Other info: Welsh speakers are encouraged to apply; flexible working options available.
- Why this job: Make a real difference in patient care while developing your administrative skills.
- Qualifications: Experience in administration and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 € per year.
The successful candidate will join and contribute to a dynamic and busy Medical Team. The role will be working closely with Consultants and their juniors as well as liaising closely with other members of the team supporting the delivery of high quality patient care. The role will involve working closely with administrative, other secretarial, nursing and medical colleagues to provide a comprehensive secretarial support service.
The post holder will be required to undertake audio typing of clinical letters, other annotation, medical records handling, filing and other administrative tasks. You will need to have good attention to detail, communication and interpersonal skills. You must have the ability to work as part of a team as well as independently; using your initiative to contribute to the smooth running of this busy area. The post holder must have the ability to manage their workload efficiently and effectively. Candidates must be able to maintain patient confidentiality and ensure a high standard of customer care at all times. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
- Support the key performance indicators that have been set for each speciality and make decisions in prioritising own workloads.
- Deal with relevant correspondence, telephone or personal enquiries efficiently and effectively.
- Contribute to projects or duties to ensure excellent service delivery as directed by the senior secretary/line manager, consultant or other colleagues.
- Coordinate duties and tasks remotely as a medical secretary could be at various locations across the Health Board.
- Work with the senior medical secretary to instigate/agree escalation procedures where standards fall below a satisfactory level and agree new interim key performance indicators.
- Undertake any additional duties and responsibilities to ensure that service delivery is effectively maintained.
Working for our organisation
We are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Detailed Job Description And Main Responsibilities
The post holder will be a key member of the Medical secretary team providing an accurate and confidential administration service to the Clinical Specialty and its associated work streams. The post holder will support the consultants, junior medical staff and other health professionals with the creation of best practice and processes, supporting diary management, workload and co-ordination of appointments and admissions related information for patients and carers.
The post holder will have good accurate typing skills, and will ensure that the speciality maintains efficient filing and recording of information systems. Will plan and organise own time, adjusting clinic appointments for patients ensuring notes are ready for clinics as necessary. Collect and collate information as directed by the Senior medical secretary and/or administration manager.
Act on own initiative to prioritise and plan own workload to meet service level agreements and key performance indicators and will reflect on and improve own performance, supporting change management and improvements to procedures and service developments. The post holder will adhere to standard operating procedures and protocols and will advise and support colleagues on these, making judgements requiring a number of options, using experience from a broad skill base related to their practice.
The post holder will monitor and review any patient forms/details and items pending further action, chase outstanding responses and information. The post holder will provide information and advice to patients and relatives about admissions and appointments. Capture and transmit information using electronic communication media, working to agreed protocols/standard operating procedures within each speciality working autonomously.
The post holder will accurately input and maintain the patient administration systems ensuring data quality at all times. The post holder will process documents accurately and efficiently using digital dictation, analogue dictation and as directed by the clinician and will demonstrate self-directed development and practice of patient administrative systems, whilst undertaking tasks that will require individual to exercise judgement and expertise.
Take and transcribe minutes and process documents whilst providing clerical support for data input ensuring data quality throughout. Responsible for sharing relevant information within the team, making self and others aware of data related to tasks and activity where appropriate. Take patient bookings and enter accurately onto the patient administration system, recalling facts and awareness of policy and legislation, legal and ethical issues throughout, sharing with colleagues and supporting administration when appropriate.
Performing administrative tasks the post holder will have the responsibility for safe use of equipment and resources used by self or others (e.g. will report any defects in equipment through the IT Helpdesk Service).
Person specification
Qualifications
- NVQ Business Administration L3 or equivalent experience
- RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word)
- IT related qualification CLAIT plus /ECDL or equivalent
Desirable criteria
- AMSPAR – City & Guilds L3
Experience
Essential criteria
- Knowledge of a range of administrative processes
- Experience of working in a busy office environment
Desirable criteria
- Experience of working within the NHS
Skills
Essential criteria
- Competently communicates professionally and effectively with all levels of staff both verbally and in writing
- Proficient in use of Microsoft office applications
- Experienced in planning organising and prioritising own workload
- Flexible and adaptable to changing service demands
- Excellent organisational skills
Desirable criteria
- Minute-taking skills
Knowledge
Essential Criteria
- Evidence of Continual Personal development
- Ability to deal with sensitive information
Desirable criteria
- Knowledge of NHS Organisations
- Medical terminology
Personal Qualities
Essential Criteria
- Team player
- Approachable /Friendly
- Confident manner
- Reliable
- Develops own practice through reflection and learning
- Empathetic
Other Relevant Requirements
Essential criteria
- Able to travel to meet the requirements of the post
Desirable criteria
- Welsh Speaking
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Nephrology Medical Secretary in Bangor employer: Betsi Cadwaladr University Health Board
Join our dedicated team as a Nephrology Medical Secretary, where you will play a vital role in delivering high-quality patient care within a supportive and dynamic environment. We pride ourselves on fostering a culture of collaboration and continuous professional development, offering opportunities for growth and the chance to make a meaningful impact in the healthcare sector. Located in a vibrant community, we are committed to equality and diversity, ensuring that all employees feel valued and empowered.
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Nephrology Medical Secretary in Bangor
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the medical field, especially those who have worked as secretaries. They can give you insider tips and might even refer you directly to hiring managers.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative roles in healthcare. Think about how your skills match the job description and be ready to share specific examples of your experience.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with the software commonly used in medical administration. If you can demonstrate your proficiency during the interview, it’ll set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in the interviewer’s mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Nephrology Medical Secretary in Bangor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Nephrology Medical Secretary role. Highlight your relevant experience and skills that match the job description, like your attention to detail and communication skills.
Show Off Your Skills:Don’t be shy about showcasing your typing skills and experience with administrative tasks. Mention any specific software you’re proficient in, especially Microsoft Office, as it’s a must-have for this role.
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language and check for any typos or errors before hitting send. A polished application shows you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your enthusiasm for joining our team!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Nephrology Medical Secretary. Familiarise yourself with the key tasks mentioned in the job description, such as audio typing, managing medical records, and liaising with various team members. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As this role requires excellent communication and interpersonal skills, be prepared to showcase these during the interview. Think of examples from your past experiences where you've effectively communicated with colleagues or handled sensitive information. Practising clear and concise responses will also help you convey your points more effectively.
✨Demonstrate Your Organisational Skills
The ability to manage your workload efficiently is crucial for this position. Be ready to discuss how you prioritise tasks and handle multiple responsibilities. You could even share a specific example of a time when you successfully managed a busy schedule or adapted to changing demands in a previous role.
✨Emphasise Teamwork and Initiative
This role involves working closely with a team, so it's important to highlight your ability to collaborate effectively. Share instances where you've worked as part of a team to achieve a common goal. Additionally, mention times when you've taken the initiative to improve processes or support your colleagues, as this shows your proactive approach.
