Job Overview
Betsi Cadwaladr University Health Board provides a high-quality library and knowledge service to support evidence-based clinical practice, and the educational and information needs of all staff and students on placement. We are looking for an enthusiastic and motivated Library Technician to join our friendly team at Ysbyty Gwynedd, Bangor, North Wales. This is an excellent opportunity for someone with good organisational skills and an interest in library and information services to contribute to the delivery of a busy NHS library service.
The ability to speak Welsh is desirable for this post; English and Welsh speakers are equally welcome to apply.
Main duties of the job
The successful candidate will support the day-to-day operation of the library service, working closely with the Library Services Manager and wider team. Key responsibilities include:
- Providing a welcoming front‑line service, assisting library users with enquiries and access to resources
- Supporting circulation activities including issuing, returning, and shelving stock
- Assisting with the maintenance of library stock, including cataloguing support, stock checks, and processing new materials
- Using the Library Management System to carry out routine tasks and maintain accurate records
- Supporting users to access electronic resources and online journals
- Assisting with document supply services, including inter-library loans and article requests
- Contributing to the display, promotion and marketing of library services
- Supporting the delivery of basic user guidance and signposting to appropriate resources
- Assisting with administrative tasks to ensure the smooth running of the service
The role may also involve supporting activities and services for staff and students across the Health Board.
Qualifications and/or Knowledge – Essential Criteria
- Minimum 5 GCSEs grade C or above or equivalent, including English & Maths
- Relevant vocational qualification at Level 3, e.g. Library and Information NVQ or equivalent experience
- Evidence of continuous professional development
- Awareness of health & safety regulations
- Thorough knowledge of using IT software and applications such as Microsoft Office, including Teams
Qualifications and/or Knowledge – Desirable Criteria
- A levels or equivalent
- ECDL
- Understanding of relevant legislation including GDPR, Data Protection and copyright
- Knowledge of the ALMA Library Management System or other Library Management System
- Knowledge of medical terminology
Experience – Essential Criteria
- Previous experience in a customer focused service
- Experience of office and administration procedures
Experience – Desirable Criteria
- Experience of library and information work
- Understanding/awareness of role of Libraries within healthcare
- Experience of working in an administrative role within the NHS
- Experience of using social media to promote services
Aptitude and Abilities – Essential Criteria
- Demonstrate tact and diplomacy when working with others
- Communicate clearly and precisely both verbally and in writing
- Work as part of a team
- Work on own initiative
- Work accurately and methodically
- Provide excellent customer service
Aptitude and Abilities – Desirable Criteria
- Speak Welsh
- Carry out basic evaluation of the quality/reliability of web-based information
Values – Essential Criteria
- Value and respect others and develop and maintain positive working and customer relationships
- Respect and maintain confidentiality
- Good interpersonal skills and ability to empathise
- Demonstrate commitment and willingness to learn and develop
- Communicate with all staff groups/grades in a respectful and professional manner
- Commit to working consistently in line with Organisational Values
Values – Desirable Criteria
- Willing to adopt a proactive approach to work
Other – Essential Criteria
- Demonstrate a flexible approach to the needs of the service
- Willingness to learn new skills and attend professional development events
Other – Desirable Criteria
- Ability to travel between sites
We are committed to promoting equality and diversity, and we are proud to welcome applicants under the “Disability Confident Employer” scheme.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Library Technician in Bangor employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and inclusive work environment in the beautiful location of Bangor, UK. With a strong commitment to employee development and clinical excellence, staff are encouraged to grow their skills while contributing to innovative practices in Orthotics. The organisation values diversity and actively promotes a culture where all voices are heard, making it a rewarding place for professionals seeking meaningful careers in healthcare.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
