At a Glance
- Tasks: Support the roll-out of HealthRoster and assist users with system queries.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Gain valuable experience in workforce systems and digital transformation.
- Other info: Opportunity for career growth in a diverse and inclusive environment.
- Why this job: Perfect for those wanting to develop skills in project support and training.
- Qualifications: Diploma level or equivalent experience in IT or Administration required.
The predicted salary is between 25674 - 28093 £ per year.
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD. THIS POST IS A FIXED-TERM SECONDMENT FOR 6 MONTHS (UNTIL 31.10.26) DUE TO SECONDMENT COVER. IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.
An exciting secondment opportunity has arisen for a Band 3 E‑Rostering Liaison Officer within the Workforce & Organisational Development – E‑Rostering Team at Betsi Cadwaladr University Health Board. This role will support the roll‑out, operation and ongoing use of the HealthRoster system across clinical and non‑clinical areas, helping services to work more efficiently and consistently. This secondment is ideal for someone looking to develop experience in workforce systems, digital transformation, training and project support. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main Duties of the Job
- Support the roll‑out of HealthRoster in line with agreed project plans
- Act as a first point of contact for system users, resolving day‑to‑day queries
- Provide hands‑on support and coaching to staff using the system
- Assist with system administration, including user accounts and data maintenance
- Support the delivery of training for new and existing users
- Assist with roster setup, testing and data quality, ensuring alignment with ESR
- Support reporting, KPI production and benefits realisation activity
- Champion best practice and support staff through changes to ways of working
Working for Our Organisation
Join Betsi Cadwaladr University Health Board (BCUHB) North Wales, the largest health organisation in Wales providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. The board promotes equality and diversity and is proud to welcome applicants under the “Disability Confident Employer” scheme. Applications may be submitted in Welsh and will not be treated less favourably than an application submitted in English. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Detailed Job Description and Main Responsibilities
This post is offered as a secondment, subject to agreement from your substantive line manager. The ability to travel across Health Board sites may be required. For further information about the role, please see the attached Job Description and Person Specification.
Person Specification
Qualifications And/or Knowledge
Essential Criteria
- Diploma level or equivalent experience in IT, Administration, or other relevant area e.g. HR, Finance, Clinical / Non‑clinical areas
Desirable Criteria
- ECDL or equivalent
- GCSE or equivalent Maths & English
Experience
Essential Criteria
- Previous experience of using databases/computerised systems
- Experience of working in a busy team
- Experience of data collection/retrieval of information
Desirable Criteria
- Experience of working in an NHS environment
- Experience of change management processes through new ways of working
- Experience of working on a roster
- Experience of using an E-Rostering system
- Previous experience of working on projects
- Previous experience of delivering / supporting training to small groups
E-Rostering Liaison Officer -INTERNAL in Bangor employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As the largest health organisation in Wales, it provides unique opportunities for staff to engage in meaningful work that directly impacts the community, while also promoting equality and diversity. Employees benefit from a collaborative environment, comprehensive training, and the chance to contribute to innovative digital transformation projects within the healthcare sector.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land E-Rostering Liaison Officer -INTERNAL in Bangor
✨Tip Number 1
Network like a pro! Reach out to your colleagues and connections within Betsi Cadwaladr University Health Board. Let them know you're interested in the E-Rostering Liaison Officer role. Sometimes, a friendly chat can open doors that applications can't.
✨Tip Number 2
Prepare for an informal chat! If you get the chance to speak with someone from the team, be ready to discuss how your experience aligns with the role. Highlight your skills in IT and administration, and don’t forget to mention any relevant training or project support experience.
✨Tip Number 3
Show your enthusiasm! When you get the opportunity to meet with the hiring team, express your excitement about supporting the HealthRoster system. Share ideas on how you can help improve efficiency and consistency across the board.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about the role and keen to be part of the BCUHB team.
We think you need these skills to ace E-Rostering Liaison Officer -INTERNAL in Bangor
Some tips for your application 🫡
Get Permission First:Before you even start your application, make sure to have a chat with your line manager. It's super important to get their go-ahead for this secondment opportunity!
Tailor Your Application:When you're writing your application, make sure to highlight your relevant experience and skills that match the job description. We want to see how you can support the HealthRoster system and contribute to our team!
Show Your Enthusiasm:Let your passion for the role shine through in your application. We love seeing candidates who are excited about digital transformation and improving workforce systems!
Apply Through Our Website:Don't forget to submit your application through our official website. It’s the best way to ensure it gets to us quickly and securely!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Stuff
Make sure you’re familiar with the HealthRoster system and its functionalities. Brush up on your knowledge of e-rostering and how it impacts workforce efficiency. This will show that you’re not just interested in the role, but that you understand its importance.
✨Showcase Your Experience
Prepare to discuss your previous experience with databases and computerised systems. Think of specific examples where you’ve successfully resolved queries or supported training. This will help demonstrate your hands-on skills and ability to support staff effectively.
✨Be Ready for Scenario Questions
Expect questions about how you would handle day-to-day queries or assist with roster setup. Practise answering these types of questions using the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Teamwork and Communication
Since this role involves working closely with various teams, be prepared to talk about your teamwork experiences. Highlight any instances where you’ve championed best practices or supported colleagues through changes, as this aligns well with the job’s requirements.
