At a Glance
- Tasks: Provide clerical support to ensure smooth patient admissions and discharges.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Supportive environment with a focus on equality, diversity, and professional growth.
- Other info: Welsh speakers are encouraged to apply; dynamic team atmosphere awaits!
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: GCSEs in English and Maths, NVQ Level 2 in Administration preferred.
The predicted salary is between 23000 - 26000 € per year.
An exciting opportunity has arisen for a Clerical Officer to join the administration team on the IV Suite in Denbigh Hospital. The Clerical Officer will provide efficient clerical assistance to the ward. The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients. By the nature of the duties, the Clerical Officer will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times. The ability to speak Welsh is essential for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
- To receive and respond to telephone enquiries from patients, families, other agencies and Health Board Staff in a professional, helpful and sensitive manner, answer queries within own area of responsibility or refer to the appropriate department.
- Communicate with GPs; other Health Services and Social Services; Hospitals, Independent and Voluntary Sector, patients and relatives.
- Dealing with enquiries without the need for direction in a large proportion of queries.
- Handle emotional and stressful telephone calls, e‑mails and correspondence that may sometimes be of an abusive nature; report and seek assistance when necessary.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme.
Person Specification
Qualifications
- GCSEs C and above in English and Maths or equivalent experience
- NVQ Level 2 in Administration or equivalent experience
- IT qualification or equivalent level of experience using Microsoft packages
- RSA/OCR Level 2 or equivalent experience
- ECDL AMSPAR-City
Administration Support Officer employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive work environment where your contributions directly impact patient care in North Wales. With a commitment to equality and diversity, we provide ample opportunities for professional growth and development, ensuring that every team member feels valued and empowered. Join us in a role that not only challenges you but also allows you to make a meaningful difference in the lives of others.
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Administration Support Officer
✨Tip Number 1
Make sure you research the organisation before your interview. Knowing about Betsi Cadwaladr University Health Board and its values will help you connect your skills to their mission. Plus, it shows you're genuinely interested!
✨Tip Number 2
Practice your communication skills! As an Administration Support Officer, you'll be dealing with patients and families regularly. Role-play some scenarios with a friend to get comfortable handling sensitive calls and queries.
✨Tip Number 3
Don’t forget to highlight your ability to maintain confidentiality during the interview. Share examples from your past experiences where you’ve handled sensitive information with discretion – it’s a big deal in this role!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Administration Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Administration Support Officer. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your Communication Skills:Since you'll be dealing with patients and relatives, it's crucial to demonstrate your ability to communicate effectively. Use clear and professional language in your application, and maybe share an example of a time you handled a challenging conversation.
Highlight Confidentiality Awareness:Given the sensitive nature of the role, it’s important to emphasise your understanding of confidentiality. We appreciate candidates who can articulate their commitment to maintaining privacy and discretion in their work.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we’re excited to see what you bring to the table!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Administration Support Officer. Familiarise yourself with the key duties like handling patient enquiries and maintaining confidentiality. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Welsh
Since speaking Welsh is essential for this position, brush up on your language skills. Practise common phrases or scenarios you might encounter during the job, especially those related to patient interactions. This will not only boost your confidence but also demonstrate your commitment to effective communication.
✨Prepare for Emotional Situations
Given the nature of the role, you may face stressful or emotional calls. Think about how you would handle such situations and be ready to discuss your strategies during the interview. Showing that you can remain calm and professional under pressure will impress the interviewers.
✨Showcase Your IT Skills
As the job requires proficiency in Microsoft packages, be prepared to discuss your experience with these tools. Bring examples of how you've used them in previous roles, and if possible, mention any relevant qualifications. This will highlight your readiness to hit the ground running.
