If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
This post is fixed term/secondment until 28/02/2027 to meet the needs of the service
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
To answer operational calls that come into the helpdesk by providing advice to callers as appropriate. Categorise calls within the chosen software system to enable the relevant teams to prioritise calls as soon as possible and review the teams shared inboxes responding to queries where possible
To provide an effective comprehensive clerical and office support service to the Workforce Information Systems (which covers Establishment Control) team, supporting their day-to-day responsibilities to ensure that priorities are delivered accurately, timely and effectively.
To assist with ensuring the data and information held within ESR and other Workforce Systems is maintained, kept accurate and utilise in compliance with ESR Systems Policy WP58 and all available user guidance.
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The ability to speak Welsh is essential for this post
First point of contact for the Workforce Information Systems team including Establishment Control by telephone, e-mail, action point (query management system), and correspondence. Providing advice as required on a wide range of matters related to the work of the Workforce Information Systems/Establishment Control team, resolving problems or referring them to the most appropriate person as necessary through the escalation process, ensuring that you deal with all callers in a calm professional manner and treating them with dignity and respect at all times
Support with data quality checks for establishment control, Trac, ESR, etc.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed job description and main responsibilities
You will be able to find the full Job Description and Person Specification in the supporting documents.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Locations
People Systems & Information Assistant in Abergele, Llanfairfechan employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive work culture that prioritises patient-centred care and professional development. As a Senior Consultant Psychiatrist at the Hergest Unit, you will have the opportunity to lead innovative acute mental health services while benefiting from ongoing training and collaboration with dedicated professionals in a vibrant community setting in Wales.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
