At a Glance
- Tasks: Engage with customers to retain their business and turn objections into opportunities.
- Company: Join Betr Outsourcing, a vibrant and ambitious sales team.
- Benefits: Earn £12.21/hr plus uncapped commission, with paid training and 28 days holiday.
- Other info: Enjoy company events and ongoing training in a dynamic contact centre.
- Why this job: Kickstart your sales career in a supportive environment with clear progression.
- Qualifications: Money-motivated, resilient, and eager to learn.
The predicted salary is between 25 - 30 £ per hour.
Location: Sunderland - Roker
Type: Full-time, Permanent
Salary: £12.21 per hour + uncapped commission (OTE £45,000+)
Shifts: 9-5:30 Monday, 9-5 Tuesday, 9-6 Wednesday, Thursday, 9-5 Friday, 9-5 and then 3 weeks Monday to Thursday 11-7 shift with a Friday being a 9-5. Along with working 1 in 3 Saturdays 10-2.
Hungry for success? Join our high‑performing sales team at Betr Outsourcing! Got sales experience? Great. New to the game? No problem — we will train you if you have the right attitude. This is your chance to earn well, grow fast, and work in a vibrant, success‑driven contact centre with huge potential.
The Role
- As a Retentions Advisor, you will be on the front line, speaking to customers who are thinking about leaving.
- Your job? Keep them on board.
- Handle objections and turn “no” into “yes”.
- Offer tailored solutions to meet customer needs.
- Work at pace in a busy contact centre environment.
- Hit targets and earn uncapped commission.
What We Are Looking For
- Money‑motivated and eager to smash targets.
- Resilient and driven – you do not give up easily.
- Coachable – open to learning and feedback.
- Fast‑paced – thrives in a high‑energy sales environment.
Why Join Betr
- £12.21/hour + uncapped commission – OTE £35K+.
- Paid training – get fully prepared before hitting the floor.
- Clear progression – perform well and you will move up quickly.
- Incredible culture – work with ambitious, supportive teammates.
- Ongoing training & support – we invest in your development.
- Company events – including a legendary summer party and Christmas celebration.
- 28 days holiday (including bank holidays).
- Wellbeing platform (JAAQ) and auto‑enrolment pension.
If you are passionate about sales, hungry to earn, and ready to grow – apply now with your CV. Betr Outsourcing is an equal opportunity employer. We welcome applicants from all backgrounds.
Retentions Advisor in Sunderland employer: Betr Outsourcing
At Betr Outsourcing, we pride ourselves on being an excellent employer by fostering a dynamic and rewarding work environment for our Outbound Sales Advisors. Our team-oriented culture encourages personal growth and development, offering competitive rewards and the opportunity to make a real impact in the energy sector. Located in a vibrant area, we provide unique advantages such as flexible working hours and a supportive atmosphere that empowers you to achieve your career goals.
StudySmarter Expert Advice🤫
We think this is how you could land Retentions Advisor in Sunderland
✨Tip Number 1
Get to know the company! Research Betr Outsourcing and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! As a Retentions Advisor, you'll need to handle objections like a pro. Role-play with a friend or family member to get comfortable turning 'no' into 'yes'.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about joining our high-performing sales team.
We think you need these skills to ace Retentions Advisor in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Retentions Advisor role. Highlight any sales experience and your ability to handle objections, as these are key to impressing us!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for sales and your motivation to hit targets. Let us know why you’re the perfect fit for our vibrant team.
Show Off Your Personality:We love a bit of character! Don’t be afraid to let your personality shine through in your application. We’re looking for resilient and driven individuals who can thrive in a fast-paced environment.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Betr Outsourcing
✨Know Your Stuff
Before the interview, make sure you understand what being a Retentions Advisor entails. Familiarise yourself with common customer objections and think about how you would handle them. This shows that you're proactive and ready to tackle challenges head-on.
✨Show Your Sales Skills
Since this role is all about sales, be prepared to share examples of your past experiences where you've successfully persuaded someone or turned a 'no' into a 'yes'. If you're new to sales, think of situations where you've influenced others, even outside of work.
✨Emphasise Your Resilience
The job requires a resilient attitude, so be ready to discuss times when you've faced setbacks but kept pushing forward. Highlighting your determination will resonate well with the interviewers, as they’re looking for someone who won’t give up easily.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or progression paths. This not only shows your interest in the role but also helps you gauge if Betr Outsourcing is the right fit for you.
