Customer Operations - Pensions Executive in Shrewsbury

Do you have a background working in the care sector? Are you looking for a rewarding leadership position within a mission-driven organisation that has strong values? Since our launch in 1994, Bethphage has grown, diversified, and built an exceptional reputation for person-centred care. We are a charity that truly puts the people we support at the heart of everything we do, and our commitment to excellence is reflected in our Investors in People Gold accreditation, which we've maintained for 12 years.

The Head of Operations manages the Area Manager Team with a broad yet detailed oversight on service delivery across all provisions. With an organisation-wide focus, you will work closely with colleagues who oversee Quality, Positive Behaviour Support (PBS), Development, HR and Finance. Over the next two years, the successful candidate will continue to deliver our current strategic plan (2024-28), further developing external relationships while working closely and effectively with commissioners, health colleagues and contacts from competitor organisations.

• Provide decisive and clear leadership to your Area Managers and across the wider organisation
• Ensure that Bethphage's services are managed and delivered in accordance with regulatory, legislative, and contractual requirements, as well as our values and vision for future development
• Ensure policies and procedures are implemented and adopted across the charity
• Ensure compliance with Safeguarding policies
• Ensure absence and performance management is dealt with across the operations team
• Ensure staff are treated respectfully and professionally, valued for their contributions and encouraged to develop their knowledge and experience
• Produce reports which evaluate accidents, incidents and near misses reported into our Care Management System (CMS), identifying trends and themes and positive action to improve future outcomes
• Monitor the external landscape for emerging themes and changes in government policies
• Manage and monitor budgets
• Prepare quarterly reports and attend Board meetings to advise trustees on operational matters and provide assurance

The Head of Operations is an essential member of the Executive Management Team (EMT), working effectively with the other five EMT members to develop the business strategically and continue to provide relevant, excellent, outcome-focused service provision; whilst ensuring that Bethphage diversifies into new ways of working to remain fit for purpose and continue to be a provider and employer of choice.

• Minimum of a Level 5 in Health and Social Care and/or management qualification
• Demonstrable experience working in the care sector working with people with disabilities
• Background working at a senior level
• Experience of leading and delivering projects
• A track record of working with local authorities, commissioners and families
• Effective budget and resource management
• Driver with own vehicle (you must have or be willing to get business class insurance)

Please submit a CV in the first instance. We welcome you to apply before 11:59 on 19th June 2026. Interview Date: TBC. If you would like more information, please get in touch with Louis Eastwell of Hire Purpose.

Hire Purpose champions inclusive recruitment. We welcome applications from people of all backgrounds and lived experiences. We uphold equal opportunity principles and challenge bias at every stage, partnering only with organisations that share our commitment to integrity, diversity, equity, and inclusion. Hire Purpose is also proudly a B Corp certified business that has met B Lab UK's high standards of social and environmental performance, transparency, and accountability.