At a Glance
- Tasks: Support local community by assisting library users and promoting events.
- Company: Join a friendly community hub dedicated to making a positive impact.
- Benefits: Earn £12.80 per hour, plus bonuses and discounts for social care staff.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make a difference every day while helping people access vital resources.
- Qualifications: Great communication skills and a passion for community engagement.
The predicted salary is between 12.8 - 12.8 £ per hour.
- Casual Community Library Assistant (with a view to part-time hours)
- £12.80 per hour
- WE ARE UNABLE TO OFFER SPONSORSHIP WITH THIS POSITION
- Community Library Assistant
This rewarding and varied role offers the opportunity to support local people of all ages access library services, supporting with community activities, encourage digital inclusion and contributes to a thriving community space where everyone feels welcome.
You’ll become part of a friendly, supportive team dedicated to making a positive impact, everyday offers an opportunity to help people learn, connect, and access the support they need.
Join our friendly community hub and help make a difference every day.
- What you'll be doing
- Providing excellent customer service to library users and visitors.
- Issuing, returning and managing library materials while supporting stock maintenance.
- Helping customers access books, resources, computers, and digital services.
- Supporting and promoting library events, and community activities.
- Signposting people to local services, support networks and opportunities available within the community hub.
- Maintaining a safe, clean and welcoming environment for everyone.
- Working collaboratively with colleagues, volunteers, schools, community groups and partner organisations.
- Following safeguarding, health and safety, security and data protection procedures.
About You
- Has excellent communication and customer service skills.
- Enjoys engaging with people from diverse backgrounds and experiences.
- Organised, reliable and able to work as part of a team. (Essential)
- Feels confident supporting people to use computers and online services. (Essential)
- Shares our commitment to inclusion, dignity, wellbeing and community engagement.
- Willing to learn, develop and contribute to continuous improvement.
- Working Pattern
This role requires flexibility and may include mornings and afternoons shifts, depending on the service needs.
Benefits of joining or team.
- Refer-a-Friend Award – earn £200 every time you successfully refer a friend and they complete their probation.
- Birthday recognition – an Amazon e-voucher every year
- Paid enhanced DBS certificate
- Access to the "Blue light Card" scheme that offers discounts to social care staff in a range of shops both online and on the High street
- Some of our roles require males, females, race and age specific employees only.
Where this is indicated, this is a genuine occupational requirement in accordance with the Equality Act 2010
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Read more in Ellesmere employer: Bethphage
As a Part-Time Support Worker with us, you'll be joining a compassionate team dedicated to empowering adults with learning disabilities in Bridgnorth and Telford. We offer a supportive work culture that values inclusion and personal growth, alongside competitive pay and a joining bonus to welcome you aboard. With flexible hours and opportunities for professional development, this role is perfect for those seeking meaningful employment that makes a real difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Read more in Ellesmere
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bethphage and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bethphage and let us see your personality shine through!
We think you need these skills to ace Read more in Ellesmere
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bethphage.
Get Familiar with Our Brand:Before applying, take some time to learn about Bethphage and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bethphage
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bethphage.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bethphage will surely appreciate.
