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- Tasks: Welcome patients, manage appointments, and assist with prescriptions in a friendly environment.
- Company: Join the supportive team at Bethesda Medical Centre in Cliftonville.
- Benefits: Enjoy access to NHS Pension Scheme and provided uniform.
- Why this job: Make a difference in patient care while developing your communication skills.
- Qualifications: GCSEs in English and Maths; good communication and computer skills required.
- Other info: Flexible hours over three days with opportunities for growth.
The predicted salary is between 1200 - 1600 £ per month.
Job Summary
Main Responsibilities:
- Welcome patients and provide assistance to those attending the Practice in person or contacting the Practice by telephone.
- Open the surgery in the morning and ensure the building is securely locked at the end of the day.
- Book appointments and manage telephone encounters.
- Process urgent repeat prescription requests.
- Act as a chaperone and provide personal assistance to GPs when required.
- Maintain a good working knowledge of EMIS/DART and Docman.
- Cancel surgeries as instructed.
- Adhere at all times to patient confidentiality, Data Protection, and Information Governance/GDPR regulations.
- Cover the afternoon hatch and deal with prescription queries.
- Book interpreters via Big Word for patients requiring communication support, including deaf patients.
- Assist with reception overtime when required, in line with the Receptionists contract.
- Ensure all unanswered messages and outstanding tasks are handed over to the next reception shift.
- Complete the duty board daily in the general office.
- Provide patients with contact details to arrange their own transport when required.
- Take payments for reports, travel advice, and other chargeable services.
- Upon notification of a patient’s death: inform the relevant GP, update the deceased board, record the death on EMIS, and check/cancel any future appointments.
- Ensure reception is fully stocked with appropriate letters, sample bottles, and other materials.
- Ensure all visitors sign the Visitors Book at reception or in the general office.
- In the evenings, telephone patients regarding the following appointments booked for the next day: childhood immunisations, 6-week checks, family planning, GP asthma clinics, learning disability appointments.
- Undertake photocopying and laminating duties as required.
- At the end of each shift, ensure the workstation is tidy and ready for use by the next receptionist.
- Undertake any other reasonable duties as assigned by the Office or Reception Manager.
Additional Requirements:
- Be flexible and willing to provide cover for annual leave and sickness.
Essential Requirements:
- GCSEs in English and Maths.
- Excellent communication skills.
- Well presented, organised, and reliable.
- Computer literate.
Desirable:
- Experience of working in a General Practice.
- Experience of working as part of a team.
Useful:
- Experience using EMIS Web or other medical records software.
- Knowledge of medical terminology.
About Us:
Bethesda Medical Centre, Cliftonville. Are you a motivated team player? If so, we would love to hear from you. We are currently recruiting a Receptionist/Telephonist to join our friendly team. This is a 22-hour position over three days, with the following working hours:
- Monday: 8:00am - 5:00pm (1-hour lunch break)
- Tuesday: 8:00am - 8:00pm (1-hour lunch break)
- Wednesday: 1:30pm - 8:00pm (30-minute break)
We offer access to the NHS Pension Scheme, and a uniform is provided.
Receptionist/Telephonist in Margate employer: Bethesda Medical Centre
Contact Detail:
Bethesda Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Telephonist in Margate
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Bethesda Medical Centre. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine in front of the interview panel.
✨Tip Number 3
Dress to impress! As a receptionist, first impressions matter. Make sure you’re well-presented and professional for your interview. It shows that you take the role seriously and are ready to represent the practice.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Receptionist/Telephonist in Margate
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our friendly team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what we’re looking for in a Receptionist/Telephonist. It shows us you’ve done your homework!
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and long-winded sentences; we want to get to know you quickly and easily.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Bethesda Medical Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist/Telephonist. Familiarise yourself with tasks like booking appointments, managing telephone encounters, and processing prescriptions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
As a Receptionist, excellent communication is key. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend, simulating a patient interaction. This will help you feel more comfortable and articulate during the actual interview.
✨Showcase Your Organisational Skills
Being organised is crucial for this role. Prepare examples from your past experiences where you've successfully managed multiple tasks or maintained a tidy workspace. Highlighting your ability to stay organised under pressure will impress the interviewers.
✨Demonstrate Your Team Spirit
Since you'll be working as part of a team, it's important to convey your ability to collaborate effectively. Share examples of how you've worked well with others in previous roles, and express your enthusiasm for being part of a friendly team at Bethesda Medical Centre.
