At a Glance
- Tasks: Greet and assist residents and visitors with a friendly attitude.
- Company: Join Bethesda, a caring community dedicated to improving lives.
- Benefits: Enjoy competitive pay, bonuses, and career advancement opportunities.
- Other info: Flexible part-time hours with potential for growth.
- Why this job: Make a difference while gaining valuable experience in a supportive environment.
- Qualifications: Must be 16+, good communication skills, and able to multitask.
The predicted salary is between 19.13 - 19.13 £ per hour.
At Bethesda, more than 1,200 employees dedicate their careers to improving the lives of others. As a team member at Bethesda, you'll enjoy great benefits such as: 403b, daily pay, bonuses, career advancement opportunities, and holiday pay. Medical, dental, vision, prescription, and life insurance available for regular status full and part-time employees.
Summary:
- Greets and directs residents, visitors, employees, physicians, and other inquiring parties in a cheerful and helpful manner 100% of the time.
- Answers all telephone calls by the third ring, kindly and professionally identifying oneself by name and the facility and provides assistance to caller (including returning calls & pages and transferring calls) 100% of the time per established department procedures.
- Alerts supervisor or seeks supervisor for guidance with any questionable phone calls, individuals, residents, or employee concerns.
- Accepts, documents, and delivers pertinent information and messages to appropriate personnel accurately and in a timely manner.
- Keeps workstation neat and reports equipment failures or other unusual circumstances to appropriate manager.
- Prepares, types, copies, and distributes documents with 100% accuracy and in a timely manner per established department procedures.
- Monitors all residents, guests, and any other individual who enters or leaves the facility.
- Reports to supervisor any personal, resident, or guest concerns in a timely manner.
- Ensures that all residents leaving the facility with a family member or guest is properly signed out prior to exiting the building.
- Opens and sorts office mail as appropriate and distributes to proper recipient within one hour after receipt of mail.
- Ensures that someone has relieved the receptionist and signs the logbook when he/she takes breaks and lunch or leaves station.
- May be assigned other duties as appropriate.
Qualifications:
- Must be at least 16 years of age.
- Experience helpful, but not required.
- Minimum typing skills of 35wpm.
- Good verbal and written communication skills.
- Knowledge of functions and relationships of departments within a nursing home environment preferred.
- Ability to handle multiple demands at the same time.
- Manual dexterity, coordination and skillful use of hands for working with required equipment.
- Ability to receive and express detailed information through oral communication, visual acuity.
- Ability to read and understand written directions.
- Occasionally lifts and transport items weighing up to 10lbs.
Pay range: $15.00 - $19.13 per hour
Receptionist - Part-Time Casual | 32 Hours per Pay Period | 8:30 AM-5:00 PM in Southgate employer: Bethesda Health Group
Bethesda Health Group is an excellent employer that prioritises compassionate care and employee development. With a supportive work culture, ample growth opportunities, and a commitment to high-quality resident care, you will find meaningful and rewarding employment in a nurturing environment. Located in a community-focused setting, we offer unique advantages such as ongoing training and a collaborative team atmosphere that empowers you to make a real difference in the lives of our residents.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Part-Time Casual | 32 Hours per Pay Period | 8:30 AM-5:00 PM in Southgate
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Bethesda Health Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Bethesda Health Group and let us see your personality shine through!
We think you need these skills to ace Receptionist - Part-Time Casual | 32 Hours per Pay Period | 8:30 AM-5:00 PM in Southgate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Bethesda Health Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Bethesda Health Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Bethesda Health Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Bethesda Health Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Bethesda Health Group will surely appreciate.