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- Tasks: Assist patients with check-ins, scheduling, and maintaining a welcoming environment.
- Company: Join Beth Israel Lahey Health, a leading healthcare organisation making a difference in lives.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive team culture.
- Why this job: Make a real impact in patient care while developing valuable skills in a dynamic environment.
- Qualifications: High School diploma required; bilingual in English and Spanish preferred.
- Other info: Must be vaccinated against flu and COVID-19 as a condition of employment.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Join to apply for the Practice Assistant OBGYN Plymouth role at Beth Israel Lahey Health
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Join to apply for the Practice Assistant OBGYN Plymouth role at Beth Israel Lahey Health
Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you\’re not just taking a job, you’re making a difference in people’s lives.
Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.
Job Description:
Essential Responsibilities:
Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Takes appropriate actions to diffuse challenging situations. Takes complete and accurate information from patients/callers. Maintains patient confidentiality at all times.
Performs check in, registration, scheduling, and verification of demographic information according to APG policies and procedures. Utilizes computer system to register patients and ensure accuracy of demographic and fiscal data. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals and collect co-pays.
Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
Maintains clean and welcoming physical environment of the reception area. Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment. Contacts the appropriate departments (i.e. Service Response) when repairs or services are needed and follows through.
Ensures translation services are provided in Spanish for Spanish speaking patients and employees when needed.
Required Qualifications:
High School diploma or GED required .
Certificate 1 preferred: Medical Admin Assistant Cert
1-3 Years Related Work Experience Required.
Fluent in English and Spanish, at a level that ensures accurate and understandable interpretation and translation and Medical terminology.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Competencies:
Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge:Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work:Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients\’ lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
Hospitals and Health Care
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Practice Assistant OBGYN Plymouth employer: Beth Israel Lahey Health
Contact Detail:
Beth Israel Lahey Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Assistant OBGYN Plymouth
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Practice Assistant in an OBGYN setting. Understanding the nuances of patient care and communication in this field will help you stand out during interviews.
✨Tip Number 2
Highlight your bilingual skills, especially if you're fluent in Spanish. This is a significant asset in healthcare settings, as it allows for better communication with a diverse patient base.
✨Tip Number 3
Network with current or former employees of Beth Israel Lahey Health. They can provide valuable insights into the company culture and what they look for in candidates, which can give you an edge.
✨Tip Number 4
Prepare to discuss scenarios where you've demonstrated excellent customer service and problem-solving skills. Real-life examples will showcase your ability to handle challenging situations effectively.
We think you need these skills to ace Practice Assistant OBGYN Plymouth
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Practice Assistant OBGYN role. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in healthcare or administrative roles. Mention specific tasks that align with the responsibilities listed, such as patient interaction, scheduling, and maintaining confidentiality.
Showcase Communication Skills: Since the role requires strong written and oral communication skills, provide examples of how you've effectively communicated in past positions. This could include handling difficult situations or providing excellent customer service.
Tailor Your Application: Customise your CV and cover letter for this specific position. Use keywords from the job description, such as 'patient confidentiality', 'scheduling', and 'customer service', to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at Beth Israel Lahey Health
✨Showcase Your Communication Skills
As a Practice Assistant, you'll be the first point of contact for patients. Make sure to demonstrate your ability to communicate clearly and effectively during the interview. Use examples from your past experiences where you successfully handled patient interactions or resolved conflicts.
✨Highlight Your Customer Service Experience
This role requires a high level of customer service. Be prepared to discuss specific instances where you've gone above and beyond to assist customers or patients. Emphasise your problem-solving skills and how you remain calm under pressure.
✨Familiarise Yourself with Medical Terminology
Since the position involves working in a healthcare setting, having a good grasp of medical terminology is crucial. Brush up on relevant terms and be ready to discuss how you've used this knowledge in previous roles or how you plan to apply it in this position.
✨Demonstrate Teamwork and Adaptability
The Practice Assistant role requires collaboration with various healthcare professionals. Share examples of how you've worked effectively in a team environment and adapted to changing situations. This will show your potential employer that you're a flexible and cooperative team player.
