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- Tasks: Assist patients with check-ins, scheduling, and maintaining a welcoming environment.
- Company: Join Beth Israel Lahey Health, a leading healthcare organisation making a difference in lives.
- Benefits: Enjoy flexible part-time hours and the chance to work in a supportive team.
- Why this job: Make a real impact in patient care while developing valuable skills in a dynamic setting.
- Qualifications: High School diploma required; bilingual in English and Spanish preferred.
- Other info: Must be vaccinated against flu and COVID-19 as a condition of employment.
The predicted salary is between 24000 - 36000 £ per year.
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Job Type: Per Diem
Time Type: Part time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you\’re not just taking a job, you’re making a difference in people’s lives.
Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.
Job Description:
Essential Responsibilities:
Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Takes appropriate actions to diffuse challenging situations. Takes complete and accurate information from patients/callers. Maintains patient confidentiality at all times.
Performs check in, registration, scheduling, and verification of demographic information according to APG policies and procedures. Utilizes computer system to register patients and ensure accuracy of demographic and fiscal data. Schedules, reschedules and cancels appointments making every effort to accommodate patient and provider needs. Obtains and enters referrals and collect co-pays.
Monitors and supports patients and visitors entering and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Acts as liaison between patient and other areas to ensure optimal flow and service delivery.
Maintains clean and welcoming physical environment of the reception area. Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment. Contacts the appropriate departments (i.e. Service Response) when repairs or services are needed and follows through.
Ensures translation services are provided in Spanish for Spanish speaking patients and employees when needed.
Required Qualifications:
High School diploma or GED required .
Certificate 1 preferred: Medical Admin Assistant Cert
1-3 Years Related Work Experience Required.
Fluent in English and Spanish, at a level that ensures accurate and understandable interpretation and translation and Medical terminology.
Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Competencies:
Written Communications:Ability to communicate clearly and effectively in written English with internal and external customers.
Oral Communications:Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Knowledge:Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Team Work:Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
Customer Service:Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job:
Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients\’ lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Hospitals and Health Care
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Practice Assistant I employer: Beth Israel Lahey Health
Contact Detail:
Beth Israel Lahey Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Assistant I
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Practice Assistant I. Understanding the day-to-day tasks, such as patient check-in and scheduling, will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role requires a high level of interaction with patients, showcasing your ability to remain calm and professional in challenging situations can set you apart from other candidates.
✨Tip Number 3
If you're fluent in Spanish, make sure to mention this when networking or during interviews. Being bilingual is a significant asset in healthcare settings, especially for roles that involve direct patient communication.
✨Tip Number 4
Connect with current or former employees of Beth Israel Lahey Health on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Practice Assistant role, which can be invaluable during your application process.
We think you need these skills to ace Practice Assistant I
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Practice Assistant I role. Emphasise your customer service skills, ability to handle patient information, and any experience in a healthcare setting.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for patient care and your understanding of the role. Mention specific examples from your past experiences that demonstrate your ability to provide excellent service and maintain confidentiality.
Highlight Language Skills: Since fluency in English and Spanish is required, make sure to clearly state your language proficiency in both your CV and cover letter. Provide examples of how you have used these skills in previous roles, especially in a healthcare context.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a healthcare environment.
How to prepare for a job interview at Beth Israel Lahey Health
✨Showcase Your Customer Service Skills
As a Practice Assistant I, you'll be interacting with patients regularly. Highlight your previous experience in customer service and how you handle challenging situations with patience and professionalism.
✨Demonstrate Your Communication Abilities
Fluency in both English and Spanish is crucial for this role. Be prepared to discuss how you've effectively communicated in diverse environments and how you ensure clarity when interpreting medical terminology.
✨Familiarise Yourself with Medical Administration
Brush up on your knowledge of medical administrative tasks such as patient registration, scheduling, and maintaining confidentiality. Being able to discuss these processes confidently will show your readiness for the role.
✨Prepare for Teamwork Scenarios
This position requires collaboration with various healthcare professionals. Think of examples from your past experiences where you worked as part of a team to solve problems or improve patient flow, and be ready to share them.
