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- Tasks: Assist with patient check-ins, scheduling, and administrative support in a medical setting.
- Company: Beth Israel Lahey Health is a leading healthcare provider dedicated to improving patient lives.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive team environment.
- Why this job: Make a real difference in patient care while developing valuable skills in a dynamic healthcare setting.
- Qualifications: High school diploma required; three years of medical office experience preferred.
- Other info: Join a diverse team of over 35,000 professionals committed to quality healthcare.
The predicted salary is between 30000 - 42000 ÂŁ per year.
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Join to apply for the Medical Secretary II role at Beth Israel Lahey Health
Job Type: Regular
Time Type: Full time
Work Shift: Day (United States of America)
FLSA Status: Non-Exempt
When you join the growing BILH team, you\’re not just taking a job, you’re making a difference in people’s lives.
Medical Practice Secretary II – Job_Description_Under_Construction
Job Description:
Under the general supervision of the Practice Manager or Coordinator and in collaboration with the providers, works collaboratively to perform a wide variety of tasks associated with checking in and out of patients, registering patients and scheduling appointments. This administrative role will have a direct impact on patient satisfaction by providing empathetic and efficient interaction with patients and families, and serve as a resource to other front desk colleagues.Promptly answers calls, identifies self and practice, and takes clear messages or routes calls appropriately.
- Registers patients, verifies demographics, collects co-pays and outstanding balances, and updates records.
- Schedules appointments via work queues and recall lists; manages department work queues.
- Ensures completion of patient paperwork and encourages MyChart Portal sign-up.
- Monitors and manages daily schedules to maintain timely patient flow; rounds with patients to provide updates.
- Handles prescription refill requests, urgent calls, and forwards clinical inquiries to appropriate staff.
- Coordinates insurance referrals, authorizations, and assists with billing questions.
- Supports providers and practice manager with administrative tasks and special projects.
- Serves as Epic resource for staff, troubleshooting issues and mentoring new front desk colleagues.
- Maintains smooth front desk operations and supports staff with policies, workflows, and EMR use.
- Upholds safety standards, responds to patient concerns, and helps contain health risks.
- Adheres to organizational policies, confidentiality, and customer service standards.
- Participates in quality improvement, mandatory education, and other duties as assigned.
Minimum Qualifications:
Education:
High school diploma or equivalent. Medical Administrative Office education a plus.
Licensure, Certification & Registration: None
Experience: Three years of medical office experience, of which one year, must be in a Medical Office role at Beth Israel Lahey Health.
Proficient in standard office procedures and operation of business machines (personal computer, scanning, telephone). Excellent customer service and interpersonal skills.
Skills, Knowledge & Abilities: Performing medical scheduling, and with medical software; working experience with medical terminology; appropriate English usage; excellent phone skills. Attention to detail.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients\’ lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Health Care Provider
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Industries
Hospitals and Health Care
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Medical Secretary II employer: Beth Israel Lahey Health
Contact Detail:
Beth Israel Lahey Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary II
✨Tip Number 1
Familiarise yourself with the specific software used in medical offices, particularly Epic, as this role requires you to be a resource for staff. If you have experience with similar systems, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 2
Highlight your customer service skills during any interactions, as this position heavily relies on providing empathetic and efficient support to patients. Think of examples where you've gone above and beyond to assist someone in a previous job.
✨Tip Number 3
Network with current or former employees of Beth Israel Lahey Health if possible. They can provide insights into the company culture and what they value in their team members, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your experience with medical terminology and scheduling processes. Being able to demonstrate your knowledge in these areas will show that you're ready to hit the ground running in this role.
We think you need these skills to ace Medical Secretary II
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Medical Secretary II position. Understand the key responsibilities and required skills, such as patient registration, scheduling, and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience in medical office roles. Emphasise your proficiency with medical software, customer service skills, and any specific experiences that align with the job requirements at Beth Israel Lahey Health.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for healthcare and your ability to contribute positively to patient satisfaction. Mention specific examples from your past experience that demonstrate your skills in handling administrative tasks and patient interactions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the Medical Secretary role.
How to prepare for a job interview at Beth Israel Lahey Health
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Medical Secretary II. Familiarise yourself with tasks like patient registration, appointment scheduling, and handling insurance referrals. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with patients, be prepared to discuss your customer service experience. Share examples of how you've handled difficult situations or provided exceptional service in previous roles to highlight your interpersonal skills.
✨Familiarise Yourself with Medical Terminology
Brush up on relevant medical terminology and software used in medical offices, such as Epic. Being able to speak the language of healthcare will show that you're ready to hit the ground running and can effectively communicate with both patients and providers.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask your interviewers about the team dynamics, patient care philosophy, or opportunities for professional development. This shows your genuine interest in the position and helps you assess if the organisation is the right fit for you.
