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- Tasks: Be the friendly face for patients, providing top-notch service and support.
- Company: Join a compassionate healthcare team making a real difference in lives.
- Benefits: Competitive pay, flexible hours, and a chance to grow in healthcare.
- Why this job: Make an impact daily while gaining valuable experience in a supportive environment.
- Qualifications: High school diploma required; customer service experience preferred.
- Other info: Join a diverse team of over 35,000 professionals dedicated to patient care.
When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.
Job Summary: Serves as a primary point of contact for patients and visitors in an outpatient unit and provides excellent customer service through clear communication. Reports to the manager with input from assigned physicians, nurses and other health care providers.
Essential Responsibilities:
- Communicates with and assists patients, other employees and the general public in a courteous, helpful manner by phone and in person. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met.
- Takes complete and accurate information from patients/callers, prioritising and facilitating communication of information to providers. Prepares schedules, medical records and other documents in accordance with quality standards. Maintains patient confidentiality at all times.
- Performs check in, registration, and verification of demographic and fiscal information according to medical centre policies and procedures and utilising hospital computer systems. Confirms prior authorisations, referrals and pre-certifications for patient’s insurance and managed care plan. Collects required co-payments according to standards. Directs patients to next service area.
- Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.). Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
- Processes patient check out, schedules follow-up appointments and related diagnostic and/or lab tests making every reasonable effort to accommodate patient and provider needs. Provides patient with any relevant educational materials as indicated. Enters visit billing tickets.
Required Qualifications:
- High School diploma or GED required. Associate's degree preferred.
- 0-1 years related work experience required.
- Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
Preferred Qualifications:
- One year experience in a healthcare or service/hospitality environment.
Competencies:
- Written Communications: Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors; communicate effectively with patients, families and other medical centre staff; and respond to basic questions.
- Oral Communications: Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors; communicate effectively in basic English with patients, families and medical centre staff in response to routine questions.
- Knowledge: Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
- Team Work: Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.
Pay Range: $20.50 – $27.59. The pay range listed for this position is the base hourly wage range the organisation reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
As a health care organisation, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled
Practice Representative – BIDMC (Winchester) employer: Beth Israel Lahey Health, Inc.
Contact Detail:
Beth Israel Lahey Health, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Representative – BIDMC (Winchester)
✨Tip Number 1
Get to know the company culture! Before your interview, check out BILH's website and social media. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing how you can provide excellent customer service.
✨Tip Number 3
Be ready to showcase your soft skills! In a role like Practice Representative, communication and teamwork are key. Think of examples from your past experiences where you’ve demonstrated these skills and be prepared to share them during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Practice Representative – BIDMC (Winchester)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can make a difference in people’s lives.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we’re looking for, especially in customer service and communication.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and get straight to the point about why you’re the perfect fit for the Practice Representative role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Beth Israel Lahey Health, Inc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Practice Representative. Familiarise yourself with the key tasks like patient communication, scheduling, and maintaining confidentiality. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers or patients. Highlight your active listening skills and how you handle stressful situations calmly, as these are crucial for the job.
✨Practice Clear Communication
As a primary point of contact, clear communication is vital. During the interview, practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to ensure you can convey your ideas effectively.
✨Demonstrate Team Spirit
This position requires working closely with healthcare professionals and other staff members. Be ready to discuss how you’ve successfully collaborated in a team environment before. Emphasise your respect for others' ideas and your ability to contribute positively to a team dynamic.
