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- Tasks: Coordinate patient scheduling for procedures and appointments, ensuring clear communication.
- Company: Join Beth Israel Lahey Health, a leading healthcare organisation making a real difference in lives.
- Benefits: Enjoy comprehensive benefits, a supportive culture, and opportunities for growth and learning.
- Why this job: Be part of a team that values compassion, innovation, and collaboration in healthcare.
- Qualifications: High School diploma or GED required; experience with computer systems is essential.
- Other info: Must be vaccinated against flu and COVID-19 as a condition of employment.
The predicted salary is between 28800 - 43200 £ per year.
When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.
Job Summary: Coordinates the scheduling for all patient procedures and services.
Essential Responsibilities:
- Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process.
- Notify patients in-person and via mail of scheduled procedures.
- Ensures all communications are timely and provide complete details of procedure, location, and time required.
- Provides patients with information pertaining to testing and surgery.
- Maintains multiple applications for scheduling of procedures & collection of patient data.
- Schedules location of procedure, medical staff & clinical resources.
- Completes accurate & timely journal entries.
- Collaborates with internal & external partners to obtain resources.
- Maintains physician &/or surgeon's schedule.
- Registers patient & ensures demographic data is entered accurately.
Required Qualifications:
- High School diploma or GED required. Certificate 1 preferred.
- Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Competencies:
- Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger. Equal Opportunity Employer/Veterans/Disabled.
At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you’re busy caring for and supporting our patients, we take care of you.
Scheduler employer: Beth Israel Lahey Health, Inc.
Contact Detail:
Beth Israel Lahey Health, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with the scheduling software and applications commonly used in healthcare settings. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, both written and oral. Since you'll be interacting with patients and medical staff, being able to convey information clearly and effectively is crucial for this role.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to remain calm under pressure and provide excellent service to patients.
✨Tip Number 4
Research Beth Israel Lahey Health's values and mission. Understanding their commitment to patient care and community can help you align your answers during the interview, showing that you're a good fit for their team.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Scheduler position. This will help you tailor your application to highlight relevant skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience with scheduling, customer service, or healthcare settings. Use specific examples to demonstrate your ability to manage multiple tasks and communicate effectively.
Showcase Communication Skills: Since written communication is crucial for this role, ensure your application is clear, concise, and free of errors. Highlight your ability to communicate with patients and staff in a professional manner.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses why you want to work at Beth Israel Lahey Health specifically. Mention how your values align with their mission to make a difference in patients' lives.
How to prepare for a job interview at Beth Israel Lahey Health, Inc.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Scheduler. Familiarise yourself with scheduling procedures, patient communication, and the importance of timely updates. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
Since the role requires excellent written and oral communication, prepare to discuss examples of how you've effectively communicated with patients or team members in the past. Highlight your ability to remain calm and professional in stressful situations.
✨Familiarise Yourself with Relevant Software
Brush up on your skills with Microsoft Office applications and any web-based scheduling systems. Be ready to discuss your experience with these tools and how they can aid in efficient scheduling and data management.
✨Emphasise Teamwork and Customer Service
Prepare to talk about your experiences working in teams and providing excellent customer service. Share specific instances where you contributed to a team's success or resolved a patient issue, showcasing your collaborative spirit and problem-solving skills.
