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- Tasks: Coordinate patient scheduling for procedures and appointments, ensuring clear communication.
- Company: Join Beth Israel Lahey Health, a leading healthcare organisation making a real difference in lives.
- Benefits: Enjoy comprehensive compensation, benefits, and a culture of growth and innovation.
- Why this job: Be part of a team that values compassion and teamwork while impacting patient care positively.
- Qualifications: High School diploma or GED required; experience with computer systems is essential.
- Other info: Must be vaccinated against flu and COVID-19 as a condition of employment.
The predicted salary is between 28800 - 43200 £ per year.
When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.
Job Summary: Coordinates the scheduling for all patient procedures and services.
Essential Responsibilities:
- Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process.
- Notify patients in-person and via mail of scheduled procedures.
- Ensures all communications are timely and provide complete details of procedure, location, and time required.
- Provides patients with information pertaining to testing and surgery.
- Maintains multiple applications for scheduling of procedures & collection of patient data.
- Schedules location of procedure, medical staff & clinical resources.
- Completes accurate & timely journal entries.
- Collaborates with internal & external partners to obtain resources.
- Maintains physician &/or surgeon's schedule.
- Registers patient & ensures demographic data is entered accurately.
Required Qualifications:
- High School diploma or GED required. Certificate 1 preferred.
- Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Competencies:
- Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
- Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
- Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
- Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
- Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.
Physical Nature of the Job: Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.
Learn more about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled. At Beth Israel Lahey Health, we are driving the change in health care that Massachusetts wants and needs. Our culture promotes continuous learning, growth, innovation and a sense of belonging. We make it a priority to offer comprehensive compensation and benefits and help you achieve a healthy and balanced life. While you’re busy caring for and supporting our patients, we take care of you.
Contact Detail:
Beth Israel Lahey Health, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with the scheduling software and applications commonly used in healthcare settings. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your communication skills, both written and oral. Since the role involves interacting with patients and medical staff, showcasing your ability to convey information clearly and effectively will be crucial.
✨Tip Number 3
Highlight any previous experience in customer service or teamwork. The Scheduler role requires collaboration and a strong focus on patient care, so sharing relevant examples can demonstrate your fit for the position.
✨Tip Number 4
Research Beth Israel Lahey Health's values and mission. Understanding their commitment to patient care and community can help you align your answers during the interview, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Scheduler position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Skills: Emphasise your written communication skills, customer service experience, and familiarity with scheduling applications. Provide specific examples of how you've successfully used these skills in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are passionate about the role and how your background makes you a great fit. Mention your ability to work collaboratively and provide excellent service to patients.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Scheduler role.
How to prepare for a job interview at Beth Israel Lahey Health, Inc.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Scheduler. Familiarise yourself with scheduling procedures, patient communication, and the importance of accuracy in data entry. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Communication Skills
Since the role requires effective written and oral communication, prepare examples of how you've successfully communicated with patients or team members in the past. Highlight your ability to convey information clearly and handle inquiries professionally.
✨Demonstrate Teamwork
Be ready to discuss your experience working in teams. Share specific instances where you collaborated with others to improve processes or solve problems. This will show that you can work well within the BILH team environment.
✨Prepare for Customer Service Scenarios
Think of examples where you've provided excellent customer service, especially in stressful situations. Be prepared to explain how you would handle difficult patient interactions, as this is crucial for the Scheduler role.
