Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of BILH, handling calls, scheduling, and ensuring patients feel cared for.
- Company: Join a dedicated team of over 35,000 professionals making a real impact in healthcare.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a difference in people's lives while gaining valuable experience in a dynamic setting.
- Qualifications: High School Degree or GED and at least 1 year in customer service required.
- Other info: Vaccination against influenza and COVID-19 is mandatory for all staff.
The predicted salary is between 28800 - 43200 £ per year.
When you join the growing BILH team, you\’re not just taking a job, you’re making a difference in people’s lives.
Job Summary:
BILH Primary Care offers a role where you can truly make a difference. As a frontline representative, you will exercise the highest standards of customer service in all interactions with patients and staff.
This position serves as the first impression of the office and significantly influences the care of our patients while setting a positive tone for their experience. Key responsibilities include phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls. Your role is vital to ensuring patients receive the right care at the right time.
Minimum Qualifications:
- Education: High School Degree or GED
- Experience: At least 1 year in a high-volume customer service role
- Skills: Strong customer service, PC proficiency, effective communication, multitasking abilities
Additional Information:
As a healthcare organization, we are committed to caring for and protecting our patients, colleagues, and communities. Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) and COVID-19 as a condition of employment.
More than 35,000 dedicated staff including nurses, doctors, technicians, and support personnel work together to make a difference in patients\’ lives. Your skills and compassion can strengthen our team.
We are an Equal Opportunity Employer/Veterans/Disabled.
Beth Israel Lahey Health Primary Care (BILHPC) comprises over 80 practices across Eastern Massachusetts and Southern New Hampshire, serving more than 50 communities. Our network includes community practices and hospital-based locations at Beth Israel Deaconess Medical Center and Lahey Hospital & Medical Center. Our care teams include physicians, nurse practitioners, physician assistants, nurses, medical assistants, phlebotomists, and support staff—all dedicated to providing exceptional care.
Join Our Talent Community: If you don\’t see a role that fits your aspirations, click the Get Started button below to join our talent community!
#J-18808-Ljbffr
Medical Secretary employer: Beth Israel Lahey Health, Inc.
Contact Detail:
Beth Israel Lahey Health, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Secretary
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the role of a Medical Secretary. Understanding the specific challenges and demands of this position will help you articulate your passion and readiness during any interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Since this role is heavily focused on patient interactions, sharing specific examples of how you've successfully handled customer queries or complaints can set you apart.
✨Tip Number 3
Practice your communication skills. As a Medical Secretary, you'll need to convey information clearly and effectively. Consider role-playing common scenarios you might encounter in the role to boost your confidence.
✨Tip Number 4
Network with current or former employees of BILH. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace Medical Secretary
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Medical Secretary position. Tailor your application to highlight how your skills and experience align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in customer service roles, especially in high-volume environments. Provide specific examples of how you have excelled in similar positions.
Showcase Communication Skills: Since excellent communication is crucial for this role, make sure to demonstrate your communication skills in your application. Use clear and concise language, and consider including examples of successful interactions with patients or colleagues.
Personalise Your Cover Letter: Write a personalised cover letter that reflects your passion for healthcare and your desire to make a difference in patients' lives. Mention why you want to work for BILH specifically and how you can contribute to their mission.
How to prepare for a job interview at Beth Israel Lahey Health, Inc.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to discuss your previous experiences in high-volume customer service. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Multitasking Abilities
The job requires juggling multiple tasks at once. During the interview, highlight instances where you successfully managed several responsibilities simultaneously, such as handling phone calls while processing patient registrations.
✨Familiarise Yourself with Healthcare Terminology
Understanding basic healthcare terms can give you an edge. Brush up on common medical vocabulary and procedures relevant to the role, as it will show your commitment and readiness to engage with patients effectively.
✨Prepare Questions for the Interviewer
Asking insightful questions not only shows your interest in the position but also helps you gauge if the company aligns with your values. Consider asking about their approach to patient care or how they support their staff's professional development.
