Supervisor, Public Safety

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Beth Israel Lahey Health and New England Baptist Hospital are devoted to consistently promoting a culture of Wellbeing, Empathy, Collaboration, Accountability, Respect, and Equity as outlined in our organization's WE CARE values which can be reviewed here Our Values.

The Public Safety Supervisor is responsible for the daily operational management and supervision of hospital security personnel and activities on an assigned shift or designated area. The Supervisor ensures appropriate staffing, post coverage, incident response, employee performance, regulatory compliance, and adherence to hospital security policies and procedures. This position provides leadership during significant security incidents, emergencies, workplace violence events, and other situations requiring coordinated security response. The Public Safety Supervisor works closely with the Public Safety Manager, hospital leadership, clinical departments, law enforcement, emergency responders, and other stakeholders to promote a safe and secure environment for patients, visitors, and employees.

ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):

• Supervise, direct, and evaluate Public Safety Officers and Public Safety Leads assigned to the department or shift.
• Ensure appropriate staffing and security post coverage based on hospital operational needs and established staffing plans.
• Develop or adjust daily assignments in response to patient census, security risks, staffing levels, special events, and emerging operational needs.
• Provide leadership and direction during security emergencies, workplace violence incidents, disruptive behavior, evacuations, lockdowns, hazardous situations, and other critical events.
• Serve as the operational security leader during significant incidents until relieved by higher-level departmental or hospital leadership.
• Coordinate security response with clinical leadership, hospital administration, Emergency Management, Facilities, Risk Management, Human Resources, law enforcement, and other departments as appropriate.
• Assess security risks and implement appropriate response measures within established policies and procedures.
• Review and investigate security incidents, employee concerns, policy violations, complaints, and other issues as assigned.
• Ensure timely, accurate, and comprehensive incident reporting and documentation.
• Review security reports and logs for accuracy, completeness, trends, and follow-up requirements.
• Monitor security performance, staffing levels, response times, post coverage, and adherence to departmental standards.
• Conduct routine inspections of security posts, equipment, access points, surveillance systems, parking areas, and other designated locations.
• Identify security vulnerabilities and recommend corrective actions to Security leadership and hospital management.
• Ensure Public Safety Officers and Leads maintain required certifications, training, competencies, uniforms, equipment, and qualifications.
• Participate in hiring, interviewing, onboarding, orientation, training, coaching, counseling, and performance management of security personnel as needed.
• Provide ongoing coaching and mentoring to Public Safety Leads and Officers.
• Assist in developing and implementing department policies, procedures, post orders, emergency response plans, and security protocols.
• Support workplace violence prevention initiatives and participate in multidisciplinary safety committees or workgroups as assigned.
• Maintain relationships with local law enforcement, fire departments, emergency medical services, and other external public safety agencies.
• Monitor and support the appropriate use of security technology, including CCTV, access control, duress alarms, infant/child security systems, radios, and other systems.
• Ensure security equipment is properly maintained and report deficiencies for corrective action.
• Monitor departmental expenses, equipment needs, and resource utilization as assigned.
• Assist with development and implementation of security performance metrics and quality improvement initiatives.
• Analyze incident trends and recommend strategies to reduce security risks and improve response.
• Ensure security personnel provide professional, respectful, and customer-focused service to patients, visitors, and staff.
• Maintain confidentiality of patient, employee, and hospital information.
• Serve as a positive role model and promote a culture of accountability, teamwork, professionalism, and continuous improvement.
• Perform other duties and responsibilities as assigned.

QUALIFICATIONS:

Associate's degree in Criminal Justice, Security Management, Emergency Management, Business Administration, Healthcare Administration, or a related field preferred; equivalent experience may be considered.

Minimum of 3-5 years of progressive security, healthcare security, public safety, military,