At a Glance
- Tasks: Support patient satisfaction and resolve complaints while enhancing service excellence.
- Company: Beth Israel Deaconess Hospital-Plymouth, a leader in patient care.
- Benefits: Part-time hours with flexible shifts and a supportive work environment.
- Other info: Join a dynamic team focused on quality care and patient advocacy.
- Why this job: Make a real difference in patients' lives and improve healthcare experiences.
- Qualifications: Bachelor’s degree required; strong customer service and communication skills essential.
The predicted salary is between 20250 - 24750 £ per year.
- Join to apply for the
- Patient Advocate role at
- Beth Israel Deaconess Hospital-Plymouth
Job Type
Regular
Time Type
Part time
Work Shift
Day (United States of America)
FLSA Status
Exempt
Part Time - 16 hours a week, two 8-hour shifts, 8am-4:30pm.
The Patient Advocate will support service excellence, complaint/grievance management, and patient satisfaction initiatives.
Responsibilities include investigating, resolving, documenting, and reporting patient and visitor complaints, and providing staff with strategies to improve service outcomes.
Reports to: Patient Relations Manager
Job Description
Duties and Responsibilities
- Facilitates resolution of complaints and documents information into hospital database.
- Ensures compliance with regulations regarding complaint investigations.
- Conducts rounds to assess satisfaction, safety, and recovery.
- Communicates with patients, visitors, physicians, and leadership to ensure policy compliance.
- Interacts positively with staff to improve customer service.
- Assists with implementation of regulations and quality programs.
- Supports patient satisfaction and service programs.
- Creates educational programs for staff.
- Supports proactive service recovery efforts.
- Provides emotional support and facilitates access to resources for patients and families.
- Coordinates family meetings for grievances.
- Reports findings and recommendations to leadership.
- Participates in policy development and service excellence initiatives.
Knowledge, Skills, and Abilities
- Strong customer service and interpersonal skills.
- Excellent analytical, communication, and presentation skills.
- Proficient in Windows and Microsoft applications.
- Ability to work independently and as part of a team.
- Ability to handle difficult situations with tact and diplomacy.
- Knowledge of healthcare regulations and patient rights.
Experience
Supporting culture change, service initiatives, process improvement, and project management.
Education
Bachelor’s degree required; healthcare-related preferred.
Additional
De-escalation training preferred. All staff must be vaccinated against influenza and COVID-19.
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Patient Advocate in Plymouth employer: Beth Israel Deaconess Hospital-Plymouth
At Beth Israel Deaconess Hospital-Plymouth, we pride ourselves on being an exceptional employer that values the contributions of our nursing staff. Our collaborative work culture fosters professional growth and development, offering opportunities to enhance your skills while making a meaningful impact in patient care. Located in a supportive community, we provide a flexible part-time schedule that allows you to balance your career with personal commitments, all while being part of a dedicated team committed to excellence in healthcare.
Contact Details:
Beth Israel Deaconess Hospital-Plymouth Recruitment Team
