Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team, ensure excellent customer experiences, and manage shop performance.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Enjoy bonuses, discounts, pension contributions, and mental health support.
- Why this job: Be part of a dynamic team in a fun, fast-paced environment.
- Qualifications: Must be 18+, with management experience and a passion for customer service.
- Other info: Opportunities for growth and development within a supportive company culture.
The predicted salary is between 28800 - 43200 £ per year.
Overview
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967… we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our dedicated colleagues, and the next chapter involves you.
Responsibilities
- As a Shop Manager, you will have full accountability for your shop’s performance and play a pivotal role in ensuring a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines.
- Lead and develop a team of retail colleagues while delivering the highest possible retail standards and an excellent customer experience.
- Become an expert in betting and ensure our customers enjoy our products and services responsibly, following our Think 25 policy and promoting safer gambling practices.
Skills & Experience
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Previous management experience in the betting or gambling industry.
- Ability to build credible relationships with colleagues and customers.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Benefits
- Enhance your income: bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions and enhanced maternity & paternity pay.
- A long-service recognition programme and life milestone rewards, plus a points-based rewards scheme with retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an Employee Assistance Programme, 24/7 virtual GP service and complimentary eye tests.
What’s next?
If you think you’re a great fit for the role, click Apply and we will be in touch after reviewing your application. Betfred is committed to equality, diversity, and inclusion in our workplace. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process, please let us know and we will accommodate you.
Your Betfred journey starts now.
#J-18808-Ljbffr
Shop Manager employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Get to know the company inside out! Research Betfred's history, values, and recent news. This will help you connect with the interviewers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! As a Shop Manager, you'll need to create a welcoming environment. Role-play scenarios with friends or family to get comfortable handling different customer interactions.
✨Tip Number 3
Network like a pro! Reach out to current or former Betfred employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Betfred family. Don’t forget to follow up after applying!
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Show Your Passion: Let your love for sports and betting shine through in your application. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the Betfred family.
Tailor Your CV: Make sure your CV highlights your previous management experience in the betting or gambling industry. We’re looking for specific examples that demonstrate your ability to lead a team and deliver outstanding customer service.
Be Authentic: When writing your cover letter, be yourself! Share your story and what makes you a great fit for the Shop Manager role. We appreciate honesty and want to get to know the real you.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Betfred
✨Know Your Betting Basics
Make sure you brush up on your knowledge of betting and gaming. Familiarise yourself with Betfred's products and services, as well as the latest trends in the industry. This will not only show your passion but also demonstrate that you're ready to engage with customers effectively.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team, so be prepared to discuss your previous management experiences. Think of specific examples where you've successfully motivated a team or improved performance. Highlighting your ability to build relationships will resonate well with the interviewers.
✨Emphasise Customer Service Excellence
Customer experience is key in this role. Be ready to share instances where you've gone above and beyond for customers. Discuss how you would create a warm and welcoming environment in the shop, ensuring that every customer feels valued and engaged.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Shop Manager role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
