At a Glance
- Tasks: Engage with customers, resolve queries, and ensure account accuracy in a fast-paced environment.
- Company: Join Betfred, a leading bookmaker with over 1300 shops, dedicated to customer satisfaction and community support.
- Benefits: Enjoy bonuses, discounts, pension contributions, mental health support, and career development opportunities.
- Other info: Start dates available from July 2025; commitment to equality, diversity, and inclusion in the workplace.
- Why this job: Be part of a dynamic team focused on delivering exceptional service while learning about the betting industry.
- Qualifications: Customer-facing experience is preferred; curiosity about the betting industry is a plus, but training is provided.
The predicted salary is between 24000 - 36000 £ per year.
Social network you want to login/join with:
Retail Customer Service Advisor, Warrington
col-narrow-left
Client:
Betfred
Location:
Warrington, United Kingdom
Job Category:
Other
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
3dde09b2b0c5
Job Views:
6
Posted:
12.08.2025
Expiry Date:
26.09.2025
col-wide
Job Description:
Overview
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
We are Betfred and we are here to ensure our customers are able to enjoy betting or playing any of our products in a fun and safe way. Offering extensive Sportsbook, Gaming, Casino, Bingo and Lotto options, every customer can find something to take part in! We are dedicated to supporting not only our customers but all of the Betfred family, ensuring we provide an environment where people can learn, develop and grow in their careers and personally.
Our Customer Service Teams based in Birchwood are there to support and develop relationships with our customers’ that ensure we are the chosen betting provider for them. Being passionate about delivering great service and getting it right first time, means that we are always listening to our customers with a view to improving everything we do.
Start dates available from July 2025. We are looking for two permanent positions.
Responsibilities
You will play an active role in servicing our customer queries on a day-to-day basis, ensuring that accounts are kept up to date and we adhere to our regulatory responsibilities.
Working in a fast-paced environment and across many areas of the Betfred business, the role provides an opportunity for someone who enjoys working in a demanding and challenging environment, whilst still being focused on delivering best in class customer interactions.We love to speak with candidates from customer-facing backgrounds with a positive approach to learning new things, or someone who has curiosity about our industry.
· Providing customers with a professional and friendly service via telephone and email.
· Resolving all customer account queries efficiently and in a timely manner.
· Liaising internally with other departments to resolve customer queries.
· Ensure that any escalations are raised promptly and correctly to maintain customer satisfaction
· Remain up to date with current promotional campaigns, rules, and procedures.
· Support shop staff in their role by assisting with a variety of contacts on a day-to-day basis.
· Understand fully and comply with the key objectives of the Gambling Commission and to be fully aware of your
responsibilities regarding Social Compliance and Licence Conditions Codes of Practice.
· An understanding or interest of the betting and gambling industry would be an advantage but would not
prevent the ideal candidate being successful as full training is given
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
Working in a fast-paced environment and across many areas of the Betfred business, the role provides an opportunity for someone who enjoys working in a demanding and challenging environment, whilst still being focused on delivering best in class customer interactions.We love to speak with candidates from customer-facing backgrounds with a positive approach to learning new things, or someone who has curiosity about our industry.
Why join a winning team?
Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of.
Be rewarded
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career.
What’s next?
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
#J-18808-LjbffrRetail Customer Service Advisor in Warrington employer: Betfred
At Betfred, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters personal and professional growth. Located in Warrington, our Customer Service Teams are dedicated to providing unparalleled support to our customers while enjoying a range of benefits including bonuses, enhanced parental leave, and comprehensive mental health support. Join us to be part of a dynamic team where your contributions are valued and career development is actively encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service Advisor in Warrington
✨Tip Number 1
Familiarise yourself with Betfred's services and products. Understanding their offerings, from Sportsbook to Casino, will help you engage confidently with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions. Whether it's through networking or informal chats, emphasise your experience in handling customer queries and your ability to resolve issues efficiently.
✨Tip Number 3
Research the betting and gambling industry trends. Being knowledgeable about current events and regulations can set you apart as a candidate who is genuinely interested in the field and ready to contribute.
✨Tip Number 4
Prepare to discuss your adaptability in fast-paced environments. Share examples of how you've thrived under pressure, as this role requires quick thinking and effective communication with customers.
We think you need these skills to ace Retail Customer Service Advisor in Warrington
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and skills required for the Retail Customer Service Advisor position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your customer service experience, skills, and any relevant qualifications. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver excellent customer interactions.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Betfred that appeal to you, such as their commitment to customer satisfaction and responsible gambling practices. Make sure to convey your passion for providing great service.
Proofread Your Application:Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Betfred
✨Show Your Customer Service Skills
As a Retail Customer Service Advisor, your ability to provide excellent customer service is crucial. Be prepared to share specific examples from your past experiences where you successfully resolved customer queries or improved customer satisfaction.
✨Demonstrate Industry Knowledge
While full training will be provided, showing a genuine interest in the betting and gambling industry can set you apart. Research Betfred's services and current promotions, and be ready to discuss how they align with your understanding of customer needs.
✨Emphasise Adaptability
This role requires working in a fast-paced environment. Highlight your ability to adapt to changing situations and manage multiple tasks efficiently. Share examples of how you've thrived in similar environments before.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within Betfred. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
