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For Companies At a Glance
- Tasks: Enhance customer experiences by processing bets and answering queries in a lively retail environment.
- Company: Join Betfred, a leading bookmaker with a rich history and a commitment to community and innovation.
- Benefits: Enjoy flexible hours, bonuses, discounts, and mental health support in a fun workplace.
- Why this job: Be part of a dynamic team that values your growth and promotes responsible gambling.
- Qualifications: Must be 18+, have customer service skills, and be eager to learn.
- Other info: Diversity and inclusion are at our core; we welcome all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Overview
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967… we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
We owe our success to our unique story and dedicated colleagues, and the next chapter involves you…
Responsibilities
Here is where you come in…
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the upmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
What you’ll need to succeed
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Benefits
Why join a winning team?
Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. We offer full or part time opportunities so you can find a role that suits you.
Be rewarded
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
Feel valued
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
What’s next?
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
Please note that the hourly rate includes a supplement to reflect London Weighting. London Weighting is continuously reviewed and subject to change or removal dependent on base shop location. London Weighting applies to contracted hours only.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Your Betfred journey starts now…
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Retail Customer Service employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with Betfred's products and services. Understanding the ins and outs of their betting options, gaming machines, and promotions will help you engage customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during interviews, emphasise your ability to create a welcoming environment and handle queries with confidence and knowledge.
✨Tip Number 3
Highlight any experience you have in retail or customer-facing roles. Even if it's not directly related to betting, demonstrating your ability to work in a fast-paced environment and collaborate with a team can set you apart.
✨Tip Number 4
Express your eagerness to learn and grow within the company. Betfred values individuals who are keen to develop their skills, so make sure to convey your enthusiasm for training opportunities and career progression.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Retail Customer Service position at Betfred. Familiarise yourself with their products and services to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant customer service experience and skills that align with the job description. Emphasise your ability to engage with customers and any previous roles in retail or similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and customer service. Mention specific examples of how you've enhanced customer experiences in the past and express your eagerness to join the Betfred team.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Betfred
✨Know the Company
Before your interview, take some time to research Betfred's history and values. Understanding their journey from a local bookmaker to a global brand will help you connect with the company's ethos and demonstrate your genuine interest.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Highlight any experiences where you resolved issues or enhanced customer satisfaction.
✨Demonstrate Product Knowledge
Familiarise yourself with Betfred's products and services, especially their betting options and promotions. Being able to discuss these confidently during the interview will show that you're proactive and ready to engage customers effectively.
✨Emphasise Teamwork
Collaboration is key in this role, so be ready to discuss your experience working in teams. Share specific instances where you contributed to a team goal or supported colleagues, as this will highlight your ability to work well within Betfred's retail environment.
