Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance customer experiences by processing bets and answering queries in a lively retail environment.
- Company: Join Betfred, a leading bookmaker with a rich history and a commitment to community and innovation.
- Benefits: Enjoy flexible hours, bonuses, discounts, and mental health support while working in a fun atmosphere.
- Why this job: Be part of a dynamic team that values your growth and promotes responsible gambling practices.
- Qualifications: Must be 18+, have customer service skills, and be eager to learn about sports and betting.
- Other info: We celebrate diversity and welcome applicants from all backgrounds to create an inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Overview
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967… we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
We owe our success to our unique story and dedicated colleagues, and the next chapter involves you…
Responsibilities
Here is where you come in…
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
What you’ll need to succeed
Benefits
Why join a winning team?
Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. We offer full or part time opportunities so you can find a role that suits you.
Be rewarded
Feel valued
What’s next?
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Your Betfred journey starts now…
Retail Customer Service employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with Betfred's products and services. Understanding the ins and outs of their betting options, gaming machines, and promotions will help you engage customers effectively during your interview.
✨Tip Number 2
Show your enthusiasm for sports and gaming. Even if you don't have extensive experience, expressing a genuine interest in these areas can set you apart as a candidate who aligns with Betfred's culture.
✨Tip Number 3
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily relies on outstanding service and engagement.
✨Tip Number 4
Be ready to demonstrate your teamwork skills. Betfred values collaboration, so think of instances where you've successfully worked as part of a team to enhance customer experiences or achieve common goals.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Retail Customer Service position at Betfred. Familiarise yourself with their products and services to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant customer service experience and skills that align with the job description. Emphasise your ability to engage with customers and any previous roles in retail or similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and customer service. Mention why you want to work for Betfred specifically and how you can contribute to enhancing the customer experience.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Betfred
✨Know the Company
Before your interview, take some time to research Betfred's history and values. Understanding their journey from a local bookmaker to a global brand will help you connect with the interviewers and show your genuine interest in being part of their story.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, prepare examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues or enhanced a customer's experience, as this will demonstrate your suitability for the position.
✨Demonstrate Your Passion for Sports and Gaming
While a passion for sports and gaming isn't essential, it can certainly give you an edge. Be ready to discuss your interests in these areas and how they relate to the role. This will show that you're not just looking for any job, but that you're excited about working in this specific environment.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training programmes, or opportunities for growth within Betfred. This shows that you're engaged and serious about your potential future with them.
