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- Tasks: Join our retail team to enhance customer experiences daily and process bets efficiently.
- Company: Betfred is a leading bookmaker with over 1300 shops, committed to providing top-notch entertainment.
- Benefits: Enjoy bonuses, discounts, pension contributions, and mental health support in a fun work environment.
- Why this job: Be part of a dynamic team that values collaboration and promotes responsible gambling.
- Qualifications: Must be 18+, have outstanding customer service skills, and be eager to learn.
- Other info: Flexible full or part-time roles available; we celebrate diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
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Retail Customer Service, Newcastle upon Tyne
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Client:
Betfred
Location:
Newcastle upon Tyne, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
a565bfd9a160
Job Views:
3
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Overview
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967… we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
We owe our success to our unique story and dedicated colleagues, and the next chapter involves you…
Responsibilities
Here is where you come in…
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the upmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
What you’ll need to succeed
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Why join a winning team?
Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. We offer full or part time opportunities so you can find a role that suits you.
Be rewarded
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
What’s next?
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
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Retail Customer Service employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with Betfred's products and services. Understanding their betting options, gaming machines, and promotions will help you engage customers effectively and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. Betfred values outstanding customer service, so being able to discuss your experiences will set you apart.
✨Tip Number 3
Research the latest trends in the betting and gaming industry. Being knowledgeable about current events and changes can help you impress during interviews and show your passion for the field.
✨Tip Number 4
Network with current or former Betfred employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and interview.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Retail Customer Service position at Betfred. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to enhance customer experiences.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Betfred that appeal to you, such as their commitment to responsible gambling and community involvement, and explain how you can contribute to their success.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Betfred
✨Know the Company
Before your interview, take some time to research Betfred. Understand their history, values, and what makes them unique in the betting industry. This knowledge will help you answer questions more confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Retail Customer Service representative, your ability to engage with customers is crucial. Prepare examples from your past experiences where you provided excellent customer service or resolved issues effectively. This will demonstrate your suitability for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. For instance, you might be asked how you would handle a difficult customer or a busy shift. Think through these scenarios beforehand and practice your responses to show your problem-solving skills.
✨Express Your Passion for Sports and Gaming
While not essential, having a passion for sports, betting, and gaming can set you apart from other candidates. Be prepared to discuss your interests in these areas and how they relate to the role, as this can help you connect with the interviewers.
