Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our retail team to enhance customer experiences daily through engaging service and product knowledge.
- Company: Betfred is dedicated to creating a fun, responsible gambling environment for all customers.
- Benefits: Enjoy bonuses, discounts, pension contributions, and mental health support while working flexible hours.
- Why this job: Be part of a winning team that values your growth and offers a unique, entertaining workplace.
- Qualifications: Must be 18+, have outstanding customer service skills, and be eager to learn.
- Other info: Full or part-time roles available; must work evenings, weekends, and public holidays.
The predicted salary is between 21600 - 36000 £ per year.
Overview
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967… we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
We owe our success to our unique story and dedicated colleagues, and the next chapter involves you…
Responsibilities
Here is where you come in…
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the upmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
What you’ll need to succeed
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Benefits
Why join a winning team?
Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. We offer full or part time opportunities so you can find a role that suits you.
Be rewarded
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
Feel valued
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
What’s next?
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Your Betfred journey starts now…
#J-18808-Ljbffr
Retail Customer Service employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarize yourself with Betfred's products and services. Understanding the gaming machines, sports offerings, and promotions will help you engage customers effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during the application process, highlight your ability to handle queries and create a welcoming environment for customers.
✨Tip Number 3
Be prepared to discuss your passion for sports and gaming. Even if it's not essential, expressing enthusiasm for these areas can set you apart and show that you're a good fit for the Betfred culture.
✨Tip Number 4
Demonstrate your eagerness to learn and develop. Betfred values individuals who are willing to grow within the company, so be ready to share examples of how you've embraced learning opportunities in the past.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of the Retail Customer Service position. Highlight your customer service skills and any relevant experience in your application.
Show Your Passion: Express your enthusiasm for sports, betting, and gaming in your application. Even if it's not essential, showing a genuine interest can set you apart from other candidates.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your ability to engage customers and handle cash transactions accurately.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines why you want to work at Betfred and how you can contribute to creating a welcoming environment for customers. Mention your eagerness to learn and develop within the company.
How to prepare for a job interview at Betfred
✨Know Your Products
Familiarize yourself with Betfred's gaming machines, sports offerings, and promotions. Being knowledgeable about the products will help you engage customers effectively and answer their queries confidently.
✨Showcase Your Customer Service Skills
Prepare to demonstrate your outstanding customer service abilities. Think of examples from your past experiences where you went above and beyond to assist a customer, as this will highlight your suitability for the role.
✨Emphasize Team Collaboration
Since being a team player is crucial, be ready to discuss how you have successfully collaborated with others in previous roles. Share specific instances where teamwork improved the customer experience.
✨Understand Responsible Gambling Practices
Familiarize yourself with Betfred's commitment to responsible gambling. Be prepared to discuss how you would promote safer gambling practices and support customers in making informed decisions.