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- Tasks: Enhance customer experiences in retail by processing bets and engaging with customers.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Competitive pay, bonuses, 24/7 online GP access, and employee wellbeing support.
- Other info: Join a diverse workplace committed to equality and inclusion.
- Why this job: Be part of a dynamic team creating enjoyable experiences for customers every day.
- Qualifications: Must be 18+, with excellent customer service skills and a passion for learning.
The predicted salary is between 20000 - 25000 £ per year.
Working in our retail teams, you will enhance Betfred customers' experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers' experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers' bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player; collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Qualifications
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting, and gaming is beneficial but not essential.
- An eagerness to learn, develop, and flourish within the Betfred family.
At Betfred, we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Your Betfred journey starts now.
Benefits
We offer a variety of competitive benefits, some of which vary depending on the role you are recruited to. Some of what you can expect in this role includes:
- A competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives, and competitions.
- An annual leave entitlement that increases with your length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
Retail Customer Service - 40 Hours employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service - 40 Hours
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with our products, services, and promotions. This way, when you walk into that interview, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in handling queries and showcasing your outstanding customer service skills.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current Betfred employees on LinkedIn or at local events. They can provide insider tips and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates about Betfred right there, making it super easy for you to stay in the loop.
We think you need these skills to ace Retail Customer Service - 40 Hours
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service and the gaming industry shine through. We want to see that you're excited about the role and ready to engage with our customers every day!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background with what we do at Betfred.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Betfred
✨Know Your Products
Before the interview, make sure you brush up on Betfred's gaming machines and sports offerings. Being able to discuss specific products and promotions will show your enthusiasm and readiness to engage customers effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided outstanding customer service. Think about how you handled queries or resolved issues, as this will demonstrate your ability to create a welcoming environment for customers.
✨Emphasise Teamwork
Since collaboration is key at Betfred, be ready to talk about times when you've worked well in a team. Highlight how you contributed to improving customer experiences and how you can bring that same spirit to their retail teams.
✨Understand Responsible Gambling
Familiarise yourself with Betfred's commitment to responsible gambling. Be prepared to discuss why it's important and how you would promote safer gambling practices in your role, showing that you align with their values.