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- Tasks: Enhance customer experiences by processing bets and engaging with customers daily.
- Company: Join Betfred, a world-renowned bookmaker with a rich history since 1967.
- Benefits: Enjoy bonuses, discounts, pension contributions, and mental health support.
- Other info: Structured training provided to help you thrive in your role.
- Why this job: Be part of a dynamic team and make every customer's day better.
- Qualifications: Must be 18+, with great customer service skills and a passion for learning.
Working in our retail teams, you'll enhance Betfred customers' experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers' experiences are always enjoyable and responsible. No two days are the same, but your main responsibilities will include:
- Processing customers' bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
Qualifications
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions.
Company
Betfred has been on a remarkable journey from humble beginnings on the shop floor to becoming a world-renowned bookmaker. Established in Salford, Manchester in 1967, we provide unrivalled betting and entertainment experiences worldwide. At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We welcome applications from individuals of all backgrounds, identities, and experiences.
Benefits
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions.
- Enhanced maternity & paternity pay.
- Long-service recognition programme and life milestone rewards.
- Recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
Retail Customer Service employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with our products and services, especially the latest promotions. This way, when you chat with us during interviews, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident in handling queries and showcasing your outstanding customer service skills when it counts.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you’re genuinely interested in joining the Betfred family. Plus, it’s a great way to stay updated on any new roles that pop up.
✨Tip Number 4
Be a team player! During interviews, share examples of how you’ve collaborated with others in the past. We love seeing candidates who understand the importance of teamwork in creating a welcoming environment for our customers.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your outstanding customer service skills. We want to see how you engage with customers and create enjoyable experiences, so share any relevant examples from your past roles!
Be Knowledgeable About Our Products: Demonstrate your knowledge of our products and services in your application. Whether it's gaming machines or sports betting, showing that you're on the ball will impress us and show you're ready to enhance our customers' experiences.
Emphasise Teamwork: Since being a team player is key to improving the customer experience, make sure to mention any collaborative experiences you've had. We love to see how you work well with others to create a welcoming environment for customers.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the Betfred family!
How to prepare for a job interview at Betfred
✨Know Your Stuff
Make sure you brush up on Betfred's products and services before the interview. Familiarise yourself with their gaming machines, sports offerings, and any current promotions. This will show that you're genuinely interested and ready to engage customers with expert knowledge.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to create a welcoming environment and handle queries effectively.
✨Be a Team Player
Since collaboration is key at Betfred, be ready to discuss how you work well in a team. Share experiences where you supported colleagues or contributed to a group effort. This will highlight your ability to enhance the customer experience through teamwork.
✨Embrace the Culture
Familiarise yourself with Betfred's commitment to responsible gambling and their focus on equality, diversity, and inclusion. Be prepared to discuss why these values are important to you and how you can contribute to a positive workplace culture.