Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Enhance customer experiences in a vibrant retail environment while processing bets and answering queries.
- Company: Join Betfred, a leading name in the gaming and sports industry.
- Benefits: Enjoy bonuses, discounts, pension contributions, and mental health support.
- Why this job: Be part of a dynamic team where no two days are the same and your impact is real.
- Qualifications: Must be 18+, with great customer service skills and a passion for learning.
- Other info: Diverse workplace with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Working in our retail teams, you\’ll enhance Betfred customers\’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers\’ experiences are always enjoyable and responsible. No two days are the same.
Responsibilities
- Processing customers\’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well‑presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager. We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well‑being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions.
Requirements
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
We believe a diverse workforce drives innovation and we welcome applications from individuals of all backgrounds, identities, and experiences. We will accommodate reasonable adjustments during the recruitment process as required.
Benefits
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions.
- Enhanced maternity & paternity pay.
- Long‑service recognition programme and life milestone rewards.
- Recognition scheme to earn and convert points to spend with over 700 retailers.
- Comprehensive financial wellbeing package including salary‑based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
#J-18808-Ljbffr
Retail Customer Service employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with our products and services so you can chat confidently with customers. This will not only impress during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. They can give you insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Practice makes perfect! Role-play common customer scenarios with friends or family. This will help you feel more comfortable handling queries and showcasing your customer service skills during interviews.
✨Tip Number 4
Show your passion! Whether it’s sports, gaming, or customer service, let your enthusiasm shine through in conversations. We love seeing candidates who are eager to learn and grow within the Betfred family.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your outstanding customer service skills. We want to see how you engage with customers and create enjoyable experiences, so share specific examples that showcase your ability to handle queries and provide support.
Be Passionate About Our Products: Even if you’re not a sports betting expert, let your passion for sports and gaming shine through in your application. We love candidates who are eager to learn and develop, so mention any relevant interests or experiences that could help you connect with our customers.
Tailor Your Application: Take the time to tailor your application to the role. Use the job description as a guide and make sure to address the key responsibilities and requirements. This shows us that you’ve done your homework and are genuinely interested in joining the Betfred family.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands, and you’ll find all the information you need about the role and our company there!
How to prepare for a job interview at Betfred
✨Know Your Products
Familiarise yourself with Betfred's gaming machines, sports offerings, and any current promotions. Being able to discuss these confidently will show your enthusiasm and readiness to engage customers effectively.
✨Customer Service Mindset
Prepare to demonstrate your outstanding customer service skills. Think of examples from your past experiences where you went above and beyond for a customer, as this will highlight your ability to create enjoyable experiences.
✨Team Player Attitude
Since collaboration is key, be ready to share how you've worked well in teams before. Discussing specific instances where you contributed to a positive team environment will resonate well with the interviewers.
✨Emphasise Learning and Development
Express your eagerness to learn and grow within the Betfred family. Mention any relevant training or skills you've acquired in the past, and how you plan to apply them in this role to enhance your performance.
