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- Tasks: Be the friendly face of our building, welcoming visitors and supporting events.
- Company: Join Betfred, a leading bookmaker with a rich history and a commitment to community.
- Benefits: Enjoy bonuses, discounts, mental health support, and opportunities for career growth.
- Other info: We value diversity and inclusivity, welcoming applicants from all backgrounds.
- Why this job: Experience a vibrant work culture in a trendy workspace while making meaningful connections.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
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From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967… we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
Glassworks is a modern new workspace based in Manchester\’s Northern Quarter. We are an exclusive fusion of old and new, designed for cross-sector, flexible working, where work-life balance and a community environment are priorities. Glassworks is designed for boutique SMEs, as well as future-facing, larger businesses seeking a high-end feel in a trendy part of town. We are more than just a workplace, though; we are committed to creating a thriving community where businesses can network, inspire and grow together.
Responsibilities
· Delivering a positive customer experience within the building,
· Be the first point of contact for all visitors and customers
· Support and facilitate events and meetings within the building
· Host and manage meeting rooms and the tenant lounge,maintaining a high standard of presentation, and undertaking light cleaning duties in designatedareas
· Support customers to make connections with each other
· Have the confidence to take ownership of a range of building issues
· Manage and allocate posts to the relevant tenants
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
What you’ll need to succeed
· Skills and experience in hospitality, retail, or customer service
· Motivation and positive attitude
· Someone who will go above and beyond for customers
· Excellent communication skills and able to communicate with people at all levels in a friendly, engaging way
· Proactive approach to work
· Able to embrace and evidence Betfred\’s company values
· Experience with appropriate IT Systems, including Microsoft Office
· Organisational skills and the ability to prioritise
Why join a winning team?
Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of.
Be rewarded
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career.
What’s next?
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
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Receptionist / Host employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Host
✨Tip Number 1
Familiarise yourself with Betfred's values and mission. Understanding their commitment to customer experience and responsible gambling will help you align your responses during any interviews or conversations.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your proactive approach and motivation, which are key traits they’re looking for.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and what it’s really like to work at Betfred, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your organisational skills and how you prioritise tasks. Given the responsibilities of managing meeting rooms and supporting events, being able to articulate your approach to organisation will set you apart.
We think you need these skills to ace Receptionist / Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, retail, or customer service. Emphasise your communication skills and any proactive approaches you've taken in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and positive attitude. Mention specific examples of how you've gone above and beyond for customers in the past, aligning with Betfred's values.
Highlight Relevant Skills: In your application, clearly outline your organisational skills and familiarity with IT systems, particularly Microsoft Office. This will demonstrate your readiness for the role and ability to manage tasks effectively.
Show Enthusiasm for the Company: Express your excitement about joining Betfred and contributing to their commitment to responsible gambling and community engagement. This shows that you align with their mission and values.
How to prepare for a job interview at Betfred
✨Showcase Your Customer Service Skills
As a Receptionist/Host, your ability to deliver a positive customer experience is crucial. Be prepared to share specific examples from your past roles where you went above and beyond for customers, demonstrating your commitment to excellent service.
✨Communicate Effectively
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and engagingly. Consider how you would introduce yourself and handle various visitor scenarios to showcase your friendly and approachable nature.
✨Demonstrate Proactivity
The job requires a proactive approach to work. Think of instances where you took initiative in previous positions, whether it was solving a problem or improving a process. Highlighting these experiences will show that you can take ownership of building issues.
✨Familiarise Yourself with Betfred's Values
Understanding and embracing the company's values is key. Research Betfred's mission and culture, and be ready to discuss how your personal values align with theirs. This will demonstrate your genuine interest in being part of their team.