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For Companies At a Glance
- Tasks: Lead service delivery and ensure customer satisfaction in a dynamic tech environment.
- Company: Join Betfred, a pioneering force in the betting and gaming industry.
- Benefits: Competitive salary, bonuses, flexible leave, and 24/7 online GP access.
- Why this job: Shape the future of gaming while driving innovation and customer engagement.
- Qualifications: Experience in service management and strong communication skills required.
- Other info: Exciting growth opportunities in a collaborative and supportive culture.
The predicted salary is between 43000 - 67000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About Us
Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this. We recently migrated all of our customers onto our very own proprietary platform - so it’s an exciting time to join us. With the help of our new platform, we’re able to pioneer new products and drive more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide. Betfred's Technology department is driven by innovation, and you’ll be at the heart of unlocking our new platform’s potential. So, if you want to help shape the future of betting and gaming, then it’s time to join us.
Job Purpose
In a product-led organisation, the Service Manager plays a pivotal role in ensuring that customer-facing services are delivered efficiently, reliably, and in alignment with product strategy. They act as the bridge between product teams, support functions, and customers, ensuring that service delivery meets agreed standards and contributes to customer satisfaction and business growth.
Job Duties
- Service Operations & Delivery: Oversee the day-to-day operations of service delivery across multiple products. Ensure services meet agreed SLAs, KPIs, and customer expectations. Coordinate with product teams to align service delivery with product releases and updates.
- Performance & Continuous Improvement: Monitor service performance metrics and customer feedback. Identify areas for improvement and lead service optimisation initiatives. Develop and implement service improvement plans and problem management strategies.
- Stakeholder & Customer Engagement: Act as the primary point of contact for service-related escalations. Build strong relationships with internal stakeholders and external customers. Represent the voice of the customer in service design and delivery discussions.
- Governance & Compliance: Ensure compliance with internal policies, industry standards, and regulatory requirements. Maintain accurate documentation of service processes, SLAs, and operational procedures.
- Team Leadership & Development: Provide coaching, training, and performance management. Foster a culture of accountability, collaboration, and customer-centricity.
Knowledge, Skills and Experience
- Proven experience in service management, ideally within a product-led or tech-driven environment.
- Strong understanding of ITIL frameworks and service lifecycle management.
- Excellent communication and stakeholder management skills.
- Ability to interpret data and drive decisions based on insights.
- Experience working with tools like Jira, Confluence, ServiceNow, or similar platforms.
What’s in it for you?
We offer a variety of competitive benefits, some of which vary depending on the role you’re recruited to. Some of what you can expect in this role includes:
- A competitive rate of pay and pension contribution (£50,000-£60,000)
- Generous discretionary bonus schemes, incentives and competitions
- An annual leave entitlement that increases with length of service
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme
- Enhanced Maternity & Paternity Pay
- Long Service Recognition
- Access to a payday savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
For more information, visit https://betfredcareers.com/why-join/
Service Manager in Manchester employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how your skills align with their goals. This will help you stand out as someone who genuinely cares about contributing to their success.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Service Manager in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience in service management and how it aligns with our product-led approach. We want to see how you can contribute to our mission!
Showcase Your Skills: Don’t forget to mention your familiarity with ITIL frameworks and tools like Jira or ServiceNow. We’re looking for someone who can hit the ground running, so let us know how your skills can help us innovate in the betting and gaming industry.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and experiences. We appreciate a well-structured application that makes it easy for us to see your potential!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Betfred
✨Know Your Stuff
Make sure you understand the ins and outs of service management, especially in a tech-driven environment. Brush up on ITIL frameworks and be ready to discuss how you've applied them in previous roles. This shows you're not just familiar with the theory but can also put it into practice.
✨Showcase Your Communication Skills
As a Service Manager, you'll need to engage with various stakeholders. Prepare examples of how you've effectively communicated with both internal teams and customers. Think about times when you resolved conflicts or escalated issues successfully – these stories will highlight your skills.
✨Data-Driven Decision Making
Be prepared to talk about how you've used data to drive service improvements. Bring examples of metrics you've monitored and how you've turned customer feedback into actionable insights. This will demonstrate your analytical skills and commitment to continuous improvement.
✨Cultural Fit Matters
Research the company's culture and values, especially their focus on innovation and customer-centricity. Be ready to discuss how your personal values align with theirs and how you can contribute to fostering a collaborative environment. This will show that you're not just looking for a job, but a place where you can thrive.
