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For Companies At a Glance
- Tasks: Manage service delivery and ensure customer satisfaction in a tech-driven environment.
- Company: Join Betfred, a leader in the betting and gaming industry with a focus on innovation.
- Benefits: Competitive salary, bonuses, flexible leave, and 24/7 online GP access.
- Why this job: Shape the future of betting while working with cutting-edge technology.
- Qualifications: Experience in service or product management, ideally in tech environments.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 43000 - 52000 ÂŁ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over‑50s age inclusive jobs board.
About Us
Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this. We recently migrated all of our customers onto our very own proprietary platform – so it’s an exciting time to join us. With the help of our new platform, we’re able to pioneer new products and drive more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide. Betfred's Technology department is driven by innovation, and you’ll be at the heart of unlocking our new platform’s potential. So, if you want to help shape the future of betting and gaming, then it’s time to join us.
Job Purpose
In a product‑led organisation, the Service Manager plays a pivotal role in ensuring that customer‑facing services are delivered efficiently, reliably, and in alignment with product strategy. They act as the bridge between product teams, support functions, and customers, ensuring that service delivery meets agreed standards and contributes to customer satisfaction and business growth.
Job Duties
- Service Operations & Delivery: Own product performance standards (SLAs, SLOs, OLAs, error budgets) and ensure alignment with customer expectations. Lead regular performance reviews and provide clear operational and executive reporting. Coordinate with Product & CX teams to align service delivery and operational risks with product releases and updates. Embed service considerations into product design and architecture, ensuring solutions are scalable, observable, resilient, and supportable from day one.
- Monitoring & Insights: Ensure end to end observability for key products, including metrics, logs, traces, and synthetic monitoring. Build and maintain dashboards highlighting availability, latency, throughput, and incident trends. Identify areas for improvement and lead service optimisation initiatives.
- Continuous Improvement: Manage a performance improvement backlog in collaboration with Product & Engineering. Quantify performance issues in terms of customer and commercial impact. Support performance testing, capacity planning, and release quality gates.
- Stakeholder & Customer Engagement: Represent service performance in customer conversations, post incident reviews, and strategic updates. Build strong stakeholder relationships and act as the primary point of contact for service‑related escalations. Influence cross‑functional teams to embed performance‑focused behaviours.
- Governance & Compliance: Ensure compliance with internal policies, industry standards, and regulatory requirements. Maintain accurate documentation of service processes, SLAs, and operational procedures.
Knowledge, Skills and Experience
- Proven experience in service or product management, ideally within a product‑led or tech‑driven environment.
- Strong understanding of ITIL frameworks and service lifecycle management.
- Experience with SaaS, PaaS, or cloud‑based service models.
- Understanding of the software development lifecycle, DevOps/SRE practices, and the realities of engineering and product delivery workflows.
- Experienced working as an individual contributor within cross‑functional teams.
- Proactive problem solver with ability to interpret data and drive decisions based on insights.
What’s in it for you?
We offer a variety of competitive benefits, some of which vary depending on the role you’re recruited to. Some of what you can expect in this role includes:
- A competitive rate of pay and pension contribution (£50,000‑£60,000)
- Generous discretionary bonus schemes, incentives and competitions
- An annual leave entitlement that increases with length of service
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme
- Enhanced Maternity & Paternity Pay
- Long Service Recognition
- Access to a pay‑day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
For more information, visit our website.
Service Lifecycle Manager - Digital in Manchester employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Lifecycle Manager - Digital in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how your skills can help them achieve their goals. This will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Service Lifecycle Manager. Highlight your understanding of service delivery and customer satisfaction – that’s what they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and contributing to the exciting future of betting and gaming.
We think you need these skills to ace Service Lifecycle Manager - Digital in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Lifecycle Manager role. Highlight your experience in service or product management, especially in tech-driven environments. We want to see how your skills align with our mission to innovate in the betting and gaming industry.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant experience with ITIL frameworks or cloud-based service models, as these are key for us.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight your proactive problem-solving abilities. Share examples of how you've used data to drive decisions or improve service delivery. We love candidates who can think critically and act decisively!
Apply Through Our Website: We encourage you to apply through our website for the best experience. It’s super easy and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Betfred
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Lifecycle Manager, especially around service delivery and performance standards. Brush up on ITIL frameworks and be ready to discuss how you've applied them in past roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled performance issues or optimised services in previous positions. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach.
✨Engage with Stakeholders
Think about how you would build relationships with cross-functional teams and customers. Be ready to discuss your experience in stakeholder engagement and how you’ve influenced teams to focus on performance.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company's new platform and its impact on customer experience. This not only demonstrates your enthusiasm but also helps you gauge if the company aligns with your career goals.