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- Tasks: Oversee service delivery operations and ensure top-notch customer-facing services.
- Company: Leading gaming company in Manchester with a focus on growth.
- Benefits: Competitive salary, bonuses, enhanced leave, and employee support programs.
- Why this job: Join a dynamic team and contribute to the success of exciting gaming services.
- Qualifications: Strong background in service management and excellent communication skills.
- Other info: Great opportunity for career advancement in a thriving industry.
The predicted salary is between 50000 - 60000 £ per year.
A leading gaming company in Manchester is looking for a Service Manager to oversee service delivery operations. The role focuses on ensuring customer-facing services meet agreed standards and contributes to business growth.
Ideal candidates will have:
- a strong background in service management,
- excellent communication skills,
- experience with ITIL frameworks.
This position offers a competitive salary of £50,000 to £60,000 and various benefits including bonuses, enhanced leave, and employee support programs.
Product‐Led Service Manager: Tech Delivery & Support in Manchester employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product‐Led Service Manager: Tech Delivery & Support in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the gaming industry, especially those who work at the company you're eyeing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge. Make sure you can discuss how you've applied service management principles in past roles. We want to see you shine with real examples!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Practice explaining complex ideas simply, as this role is all about ensuring services meet customer expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Product‐Led Service Manager: Tech Delivery & Support in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management and ITIL frameworks. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service delivery and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Betfred
✨Know Your ITIL Frameworks
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied these frameworks in previous roles, as this will show your understanding of service management and its impact on customer satisfaction.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, prepare examples that showcase your ability to convey complex information clearly. Think about times when you successfully managed stakeholder expectations or resolved conflicts.
✨Understand the Company’s Services
Research the gaming company and its customer-facing services. Familiarise yourself with their products and any recent developments. This will help you tailor your answers and demonstrate genuine interest in how you can contribute to their service delivery operations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in service management. Practice articulating your thought process and decision-making strategies, especially in high-pressure situations, to show you can handle the demands of the role.
