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- Tasks: Enhance customer experiences in a vibrant retail environment while processing bets and engaging with customers.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Enjoy bonuses, discounts, pension contributions, and mental health support.
- Why this job: Be part of a dynamic team that values your growth and promotes responsible gambling.
- Qualifications: Must be 18+, with excellent customer service skills and a passion for learning.
- Other info: Flexible full or part-time roles available, with opportunities for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you...
Here is where you come in… Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible. No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions.
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the utmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager. We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Why join a winning team?
Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. We offer full or part time opportunities so you can find a role that suits you.
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
Feel valued:
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application. At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive. Your Betfred journey starts now…
Retail Customer Service in Folkestone employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service in Folkestone
✨Tip Number 1
Get to know Betfred inside out! Familiarise yourself with their products, services, and promotions. This way, when you chat with the team during interviews, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different customer scenarios. Being able to demonstrate your ability to engage and assist customers will set you apart from the crowd.
✨Tip Number 3
Network like a pro! Connect with current or former Betfred employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll be one step closer to joining the Betfred family and starting your exciting journey with us.
We think you need these skills to ace Retail Customer Service in Folkestone
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service and the betting industry shine through. We want to see that you’re excited about the role and ready to engage with our customers!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've provided outstanding customer service in the past.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Retail Customer Service role at Betfred.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Betfred
✨Know Your Stuff
Familiarise yourself with Betfred's products and services. Understand the betting process, gaming machines, and any current promotions. This knowledge will help you engage confidently with customers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to enhance customer experiences, which is key for this role.
✨Be a Team Player
Emphasise your ability to work collaboratively with others. Betfred values teamwork, so be ready to discuss how you've successfully worked in a team before. Share specific instances where your collaboration led to improved outcomes.
✨Embrace the Culture
Research Betfred's history and values. Understanding their commitment to responsible gambling and community involvement will help you align your answers with their ethos. Show that you're not just looking for a job, but that you want to be part of their story.
