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- Tasks: Install, maintain, and repair IT equipment across Betfred's retail network.
- Company: Join Betfred, a leader in the betting and gaming industry.
- Benefits: Competitive salary, bonuses, 24/7 online GP access, and wellness support.
- Why this job: Be part of an innovative tech team driving change in the gaming sector.
- Qualifications: Valid driving licence, strong communication skills, and problem-solving abilities.
- Other info: Flexible work schedule with opportunities for professional growth.
The predicted salary is between 30000 - 46000 ÂŁ per year.
Join to apply for the Field Service Engineer (South East) role at Betfred.
Location: London, England, United Kingdom.
About Us
Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this. We recently migrated all of our customers onto our proprietary platform, enabling us to pioneer new products and creative technologies. Betfred’s Technology department is driven by innovation and you will be at the heart of unlocking our new platform’s potential.
Job Purpose
We are seeking a skilled and motivated Service Support Engineer to provide a comprehensive, cost‑effective, and efficient engineering service across the Betfred UK Retail Estate. The successful candidate will support, maintain, repair, and refurbish IT equipment within our network of High Street Licensed Betting Offices.
Job Duties
- Responsible for the installation, maintenance, and repair of network infrastructure, audio/visual systems, CCTV, self‑service terminals, IT equipment, and associated peripherals.
- Provide regular updates to engineering management and maintain daily communication with the Retail Service Desk and Retail Support teams.
- Ensure full compliance with all relevant Health and Safety legislation.
- Report for duty as scheduled, ensuring all required equipment is available, and coordinate with Workshop and Logistics as needed.
- Maintain, support, and deliver betting‑related technical hardware and equipment promptly to minimise operational downtime.
- Ensure high standards of technical support are upheld during regular business hours and key sporting events.
- Accurately complete installation reports and sign off on Retail Incident tickets.
- Install and decommission stock using Stock Audit systems.
- Ensure the security and safe storage of equipment when not in use.
- Submit daily timesheet reports accurately and on time.
- Communicate proactively with internal and external departments as required to support operational efficiency.
- Conduct daily checks on the company vehicle, maintaining a clean and professional appearance both inside and out.
- Comply with all company policies, procedures, and operational guidelines.
- Work in a safe and responsible manner at all times, escalating any safety concerns to Senior Management.
- Perform any other reasonable duties assigned by a senior line manager.
Knowledge, Skills and Experience
- Full, valid driving licence.
- Willingness to travel medium to long distances and flexible to varying work schedules, including weekends, bank holidays, early mornings, and evenings.
- Strong interpersonal skills and clear communication in written and verbal forms.
- Proficient in general computer usage, including common software applications and digital communication tools.
- Solid problem‑solving abilities with a logical and analytical approach to troubleshooting and decision‑making.
- Competent in technical operations relevant to the role, with the ability to learn and apply new tools and systems effectively.
- Working knowledge of networking principles and basic network infrastructure support.
- Practical experience in Audio/Visual (A/V) installation and RF (Radio Frequency) distribution.
- Demonstrated ability to follow instructions accurately and execute tasks efficiently.
- Maintains composure and professionalism in high‑pressure or fast‑paced environments.
- Proactive and solution‑oriented approach to responsibilities and challenges.
- Friendly, approachable demeanor and fosters positive working relationships with colleagues and stakeholders.
- Effective time‑management to meet tight or shifting deadlines.
- Committed to continuous learning and professional development.
- Self‑motivated and capable of working independently or collaboratively as part of a team.
- Resourceful and adaptable in overcoming obstacles and identifying opportunities.
Benefits
- A competitive rate of pay and pension contribution (ÂŁ32,882.72).
- Generous discretionary bonus schemes, incentives and competitions.
- An annual leave entitlement that increases with length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme.
- Enhanced Maternity & Paternity Pay.
- Long Service Recognition.
- Access to a payday savings scheme, financial coach and up to 40% of your earned wage ahead of payday through Wagestream.
For more information, visit our https://betfredcareers.com/why-join/.
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Field Service Engineer (South East) employer: Betfred
Contact Detail:
Betfred Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (South East)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current Betfred employees on LinkedIn. You never know who might give you the inside scoop on job openings or even refer you directly!
✨Tip Number 2
Prepare for the interview by researching Betfred’s latest innovations and tech developments. Show us that you’re not just another candidate; demonstrate your passion for the betting and gaming industry and how you can contribute to our mission.
✨Tip Number 3
Practice your technical skills! Brush up on your knowledge of networking principles and A/V installations. We want to see that you can hit the ground running and tackle any challenges that come your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the Betfred team and ready to make an impact.
We think you need these skills to ace Field Service Engineer (South East)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience, especially in IT equipment maintenance and repair, as well as any technical skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for Betfred. Share your passion for technology and how your skills can help us dominate the betting and gaming industry. Be genuine and let your personality shine through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially in high-pressure situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at Betfred!
How to prepare for a job interview at Betfred
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around network infrastructure and audio/visual systems. Be ready to discuss your hands-on experience with IT equipment and troubleshooting methods, as this will show you're the right fit for the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Betfred values a proactive and solution-oriented approach, so think of specific instances where you identified a problem and implemented a successful fix.
✨Communicate Clearly and Confidently
Since you'll be liaising with various teams, practice articulating your thoughts clearly. Use straightforward language when discussing technical concepts, and be ready to demonstrate your interpersonal skills during the interview.
✨Demonstrate Your Flexibility
Be prepared to discuss your willingness to travel and adapt to varying work schedules. Highlight any previous experiences where you successfully managed tight deadlines or worked under pressure, as this will resonate well with Betfred's fast-paced environment.
