At a Glance
- Tasks: Be the friendly face of Glassworks, welcoming visitors and supporting events.
- Company: Join Glassworks, a trendy workspace in Manchester's Northern Quarter, fostering community and collaboration.
- Benefits: Enjoy bonuses, retail vouchers, pension contributions, and mental health resources.
- Other info: Flexible hours over three days, promoting work-life balance.
- Why this job: This role offers a vibrant work culture and opportunities for personal growth.
- Qualifications: Experience in hospitality or customer service, with strong communication skills and a proactive attitude.
Glassworks is a modern workspace based in Manchester's Northern Quarter, designed for cross-sector, flexible working with a focus on work-life balance and community. It caters to boutique SMEs and larger businesses seeking a high-end, trendy environment. More than just a workplace, it fosters a community for networking, inspiration, and growth.
The Building Host plays a key role in creating a welcoming environment for colleagues and visitors, assisting the Building Manager with reception duties, and maintaining the area's presentation and functionality. This role is for 24 hours per week, over three days (Monday to Friday), 9:00-17:30.
Responsibilities- Provide excellent customer service within the building
- Be the first point of contact for visitors and customers
- Support events and meetings
- Manage meeting rooms and tenant lounge, maintaining high standards and light cleaning
- Facilitate connections among customers
- Take ownership of building issues
- Manage and assign posts to tenants
We are committed to promoting safer gambling practices, prioritizing player safety and well-being, and providing resources and support. We aim to create a responsible gambling environment through awareness and education.
Skills & Experience- Experience in hospitality, retail, or customer service
- Motivation and positive attitude
- Customer-focused approach
- Excellent communication skills
- Proactive work ethic
- Alignment with Betfred's values
- Experience with IT systems, including Microsoft Office
- Organizational skills and prioritization
Betfred offers benefits and rewards, creating an enjoyable and engaging environment. Benefits include:
- Bonuses, incentives, retail vouchers
- Monthly pension contributions
- Enhanced maternity & paternity pay
- Long-service rewards
- Points scheme with retail partners
- Financial wellbeing support
- Mental health resources
We support internal growth and development opportunities.
If interested, click 'Apply' to join the Betfred team. We promote equality, diversity, and inclusion, welcoming applications from all backgrounds. If you need accommodations during recruitment, please inform us.
Building Host in Manchester employer: Betfred
At Glassworks, located in the vibrant Northern Quarter of Manchester, we pride ourselves on being more than just a workspace; we are a community that champions work-life balance and fosters professional growth. As a Building Host, you will enjoy a supportive work culture with excellent benefits, including bonuses, financial wellbeing support, and opportunities for internal development, all while contributing to a welcoming environment for our diverse clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Building Host in Manchester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Betfred and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Betfred and let us see your personality shine through!
We think you need these skills to ace Building Host in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Betfred.
Get Familiar with Our Brand:Before applying, take some time to learn about Betfred and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Betfred
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Betfred.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Betfred will surely appreciate.
