Responsibilities
- Process customers’ bets in a timely and attentive manner.
- Attend to all customer queries quickly and knowledgeably.
- Engage customers with expert knowledge of products and promotions.
- Support key promotional events throughout the sporting calendar.
- Maintain a well-presented environment which customers love to be a part of.
- Be a team player – collaboration is key to improving customer experience.
- Handle cash transactions with the utmost care and accuracy.
- Follow the Think 25 policy and adhere to age verification processes.
Qualifications & Requirements
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- Passion for sports, betting, and gaming is beneficial but not essential.
- Eagerness to learn, develop, and flourish within the Betfred family.
Benefits
- Competitive rate of pay and pension contribution.
- Generous discretionary bonus schemes, incentives, and competitions.
- Annual leave entitlement increasing with length of service.
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through the Employee Assistance Programme.
- Enhanced maternity & paternity pay.
- Long service recognition.
- Access to a pay day savings scheme, financial coach, and up to 40% of earned wage ahead of payday through Wagestream.
We are committed to promoting safer gambling practices and ensuring responsible and enjoyable experiences for all customers.
Equal Opportunities: Betfred is committed to promoting equality, diversity, and inclusion in the workplace. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know and we will accommodate.
