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For Companies At a Glance
- Tasks: Lead service delivery and ensure customer satisfaction in a dynamic tech environment.
- Company: Join a pioneering betting and gaming company with a focus on innovation.
- Benefits: Competitive salary, bonuses, flexible leave, and 24/7 online GP access.
- Why this job: Shape the future of gaming while enhancing customer experiences globally.
- Qualifications: Experience in service management and strong communication skills required.
- Other info: Opportunities for career growth and a supportive team culture.
The predicted salary is between 42000 - 84000 £ per year.
About Us
Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this. We recently migrated all of our customers onto our very own proprietary platform - so it's an exciting time to join us. With the help of our new platform, we're able to pioneer new products and drive more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide. Betfred's Technology department is driven by innovation, and you'll be at the heart of unlocking our new platform's potential. So, if you want to help shape the future of betting and gaming, then it's time to join us.
Job Purpose
In a product-led organisation, the Service Manager plays a pivotal role in ensuring that customer-facing services are delivered efficiently, reliably, and in alignment with product strategy. They act as the bridge between product teams, support functions, and customers, ensuring that service delivery meets agreed standards and contributes to customer satisfaction and business growth.
Job Duties
- Service Operations & Delivery
- Oversee the day-to-day operations of service delivery across multiple products.
- Ensure services meet agreed SLAs, KPIs, and customer expectations.
- Coordinate with product teams to align service delivery with product releases and updates.
- Performance & Continuous Improvement
- Monitor service performance metrics and customer feedback.
- Identify areas for improvement and lead service optimisation initiatives.
- Develop and implement service improvement plans and problem management strategies.
- Stakeholder & Customer Engagement
- Act as the primary point of contact for service-related escalations.
- Build strong relationships with internal stakeholders and external customers.
- Represent the voice of the customer in service design and delivery discussions.
- Governance & Compliance
- Ensure compliance with internal policies, industry standards, and regulatory requirements.
- Maintain accurate documentation of service processes, SLAs, and operational procedures.
- Team Leadership & Development
- Provide coaching, training, and performance management.
- Foster a culture of accountability, collaboration, and customer-centricity.
Knowledge, Skills and Experience
- Proven experience in service management, ideally within a product-led or tech-driven environment.
- Strong understanding of ITIL frameworks and service lifecycle management.
- Excellent communication and stakeholder management skills.
- Ability to interpret data and drive decisions based on insights.
- Experience working with tools like Jira, Confluence, ServiceNow, or similar platforms.
What’s in it for you?
We offer a variety of competitive benefits, some of which vary depending on the role you’re recruited to. Some of what you can expect in this role includes:
- A competitive rate of pay and pension contribution (£50,000-£60,000)
- Generous discretionary bonus schemes, incentives and competitions
- An annual leave entitlement that increases with length of service
- Access to an online GP 24/7, 365 days a year for you and your immediate family.
- Employee wellbeing support through our Employee Assistance Programme
- Enhanced Maternity & Paternity Pay
- Long Service Recognition
- Access to a pay day savings scheme, financial coach and up to 40% of your earned wage ahead of payday, through Wagestream.
Service Manager in Manchester employer: Betfred Technology Limited
Contact Detail:
Betfred Technology Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their mission and how your skills can help them dominate the betting and gaming industry. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss past experiences where you've improved service delivery or customer satisfaction. Use specific examples that highlight your ability to drive continuous improvement.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our innovative team and contributing to our exciting new platform.
We think you need these skills to ace Service Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in service management and any relevant tech skills. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the betting and gaming industry and how your skills align with our goals. Let us know why you’re the perfect fit!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've improved service delivery or customer satisfaction in previous roles. We love numbers!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board to help shape the future of betting and gaming!
How to prepare for a job interview at Betfred Technology Limited
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and recent developments, especially regarding their proprietary platform. This will not only show your enthusiasm but also help you align your answers with their goals.
✨Demonstrate Your Service Management Skills
Be prepared to discuss your experience in service management, particularly in tech-driven environments. Highlight specific examples where you've successfully overseen service delivery, met SLAs, or improved customer satisfaction. Use metrics to back up your achievements!
✨Engage with Stakeholders
Since the role involves a lot of stakeholder engagement, think of examples where you've built strong relationships with both internal teams and customers. Be ready to explain how you’ve acted as a bridge between different parties and how that contributed to successful service delivery.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss how you've identified areas for improvement in past roles and the strategies you implemented to optimise services. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your analytical skills.
