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- Tasks: Lead a vibrant shop team and create an inviting space for customers to enjoy betting and gaming.
- Company: Join Betfred, a leader in the betting industry with a focus on community and customer experience.
- Benefits: Enjoy bonuses, discounts, pension contributions, and mental health support.
- Why this job: Make a real impact in your community while promoting responsible gambling practices.
- Qualifications: Must be 18+, with management experience and a passion for customer service.
- Other info: We celebrate diversity and are committed to creating an inclusive workplace for all.
The predicted salary is between 30000 - 40000 £ per year.
Our shops are at the heart of our business, and they all play a key part in their local community. As a Shop Manager, you will have full accountability for your shop’s performance and play a pivotal role in ensuring that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines.
Day‑to‑day, you will be responsible for leading and developing a team of retail colleagues while delivering the highest possible retail standards and an excellent customer experience. You will become an expert in betting and provide customers with responsible guidance. A key part of your role is to ensure that all customers are betting within their means and that our ‘Think 25’ policy is always followed. We are dedicated to promoting safer gambling practices and prioritise player safety and well‑being by providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Previous management experience in the betting or gambling industry.
- Ability to build credible relationships with colleagues and customers.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Benefits:
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions to help you prepare for your future.
- Enhanced maternity & paternity pay to support your family.
- A long‑service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package, including salary‑based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support, including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
We will provide you with access to further training and development opportunities, supporting internal progression and the development of your career.
At Betfred we are committed to promoting equality, diversity and inclusion (EDI) in our workplace. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Shop Manager in Welwyn Garden City employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to your connections in the betting and gaming industry. Attend local events or join online forums where you can meet people who might know about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for sports and customer service shine through. Share stories that highlight your management experience and how you’ve created a welcoming environment in the past.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle situations related to responsible gambling and customer engagement. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join the Betfred family!
We think you need these skills to ace Shop Manager in Welwyn Garden City
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the betting and gaming industry! Share any relevant experiences or interests that highlight your passion for sports and customer service. This will help you stand out in your application.
Tailor Your CV: Make sure your CV is tailored to the Shop Manager role. Highlight your previous management experience and any specific skills that align with our requirements, like outstanding customer service and team leadership.
Be Authentic: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your unique experiences and how they’ve shaped your approach to customer service and team management.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Betfred Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the betting and gambling industry. Familiarise yourself with key terms, responsible gambling practices, and the 'Think 25' policy. This will show that you're serious about the role and understand the importance of player safety.
✨Showcase Your Leadership Skills
As a Shop Manager, you'll be leading a team, so be prepared to discuss your previous management experience. Think of specific examples where you've successfully developed a team or improved performance. Highlighting your ability to build relationships with colleagues and customers will set you apart.
✨Customer Service is Key
Outstanding customer service is crucial in this role. Be ready to share examples of how you've engaged with customers in the past, especially in challenging situations. Demonstrating your passion for creating a welcoming environment will resonate well with the interviewers.
✨Be Yourself and Stay Positive
Interviews can be nerve-wracking, but remember to be yourself! Show your enthusiasm for the role and the company. A positive attitude can go a long way in making a great impression, so let your personality shine through during the conversation.