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- Tasks: Lead training and knowledge initiatives to enhance customer service and operational excellence.
- Company: Join Betfred, a leading bookmaker with a rich heritage and innovative spirit.
- Benefits: Enjoy bonuses, discounts, pension contributions, and mental health support.
- Why this job: Make a real impact in a dynamic environment focused on growth and excellence.
- Qualifications: Experience in Learning & Development and strong organisational skills required.
- Other info: Flexible working hours and opportunities for career progression await you.
The predicted salary is between 36000 - 60000 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
As we accelerate our growth and reimagine what excellence looks like in the gambling industry, we’re evolving how we operate — smarter systems, sharper performance, and an unwavering commitment to quality in everything we do. That’s where you come in. We’re looking for a Training and Knowledge Base Manager in Central Operations, to help uphold and enhance the standards that define Betfred.
Reporting to the Head of Operational Excellence, you’ll play a key role in ensuring our Customer Service, Compliance and Operational teams are all trained to an excellent standard and have access to an extensive knowledge base, to ensure a better service to our customers. This is a rare opportunity to play a pivotal role at the heart of a business on the move.
Responsibilities:
- Lead the design and delivery of high-quality operational and regulatory training across our Operational teams.
- Ensure every new starter receives the right training for their role, supported by a robust induction, ongoing learning programmes and accessible knowledge resources.
- Partner closely with front-line teams and leaders to embed best practice, align learning with business goals and regulatory requirements, and continuously improve customer experience.
- Use QA insights and performance data to shape effective refresher training, measure impact and demonstrate return on investment.
- Ensure regulatory training is completed on time and accurately reported for audit purposes.
- Develop, implement, manage and deliver a thorough induction programme for the Customer Service, Compliance and Operational teams.
- Manage the training scheme for Customer Service, Compliance and Operational teams through probation.
- Work with the Central Operations management team to understand the knowledge needs and standards across the team.
- Maintain all training materials and ensure they are always up to date and relevant.
- Deliver all training material using a variety of delivery channels.
- Evaluate team QA outputs and general feedback to continuously improve the quality and content of the training programmes.
- Devise a training strategy to ensure teams are fully equipped to deliver operational excellence.
- Monitor and conduct learning and development reviews with each department.
Skills & Experience:
- Previous experience specialising in Learning & Development design and delivery.
- Experience with online learning & LMS platforms.
- Strong knowledge and use of Microsoft Office: Word, Excel, PowerPoint.
- A learning mindset with a passion for growth and a keen eye for detail.
- A ‘can do’ approach to quality monitoring and training challenges.
- Strong planning and organisational capability.
- Able to work to deadlines and thrive in high pressure situations.
- Service and customer focused.
- Strong analytical skills and detail oriented.
- A friendly team player that is flexible in approach to work schedules and shift patterns.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions.
Why join a winning team? Betfred brings benefits and rewards for all our colleagues. We create a unique, enjoyable and entertaining environment you will love being part of.
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success.
Training and Knowledge Base Manager in Warrington employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training and Knowledge Base Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Betfred on LinkedIn. A friendly chat can give you insider info about the company culture and what they really value in a Training and Knowledge Base Manager.
✨Tip Number 2
Prepare for the interview by diving deep into Betfred’s history and values. Show us you understand our journey from retail to digital and how your skills can help enhance our customer experience. We love candidates who are genuinely excited about our mission!
✨Tip Number 3
Bring your A-game with examples! When discussing your experience, use specific instances where you’ve successfully designed training programmes or improved team performance. We want to see how you can make a real impact here at Betfred.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart. It shows us you’re keen and professional, which is exactly the kind of attitude we appreciate at Betfred.
We think you need these skills to ace Training and Knowledge Base Manager in Warrington
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to contribute to Betfred's journey and enhance our training and knowledge base.
Tailor Your CV: Make sure your CV is tailored to the Training and Knowledge Base Manager role. Highlight your relevant experience in Learning & Development and any specific skills that align with what we're looking for. This helps us see how you fit into our vision!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Betfred!
How to prepare for a job interview at Betfred Group
✨Know Your Stuff
Before the interview, dive deep into Betfred's history and values. Understand their journey from retail to digital and how they prioritise customer experience. This knowledge will help you connect your skills as a Training and Knowledge Base Manager to their mission.
✨Showcase Your Experience
Be ready to discuss your previous roles in Learning & Development. Prepare specific examples of how you've designed and delivered training programmes that improved team performance. Highlight your familiarity with online learning platforms and how you've used data to shape training strategies.
✨Emphasise Collaboration
Betfred values teamwork, so be prepared to talk about how you've partnered with different departments in the past. Share examples of how you've worked with management teams to align training with business goals and regulatory requirements, showcasing your ability to foster collaboration.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in their operational excellence goals. Inquire about their current training challenges or how they measure the success of their training programmes. This demonstrates your proactive approach and genuine interest in contributing to their success.
