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For Companies At a Glance
- Tasks: Lead a team, ensure excellent customer experience, and manage shop performance.
- Company: Join Betfred, a leading global betting and gaming business with 1,340 shops in the UK.
- Benefits: Enjoy training opportunities, career progression, and a vibrant work environment.
- Why this job: Be part of a community-focused brand that values customer experience and social responsibility.
- Qualifications: Must be 18+, with previous management experience in the betting or gambling industry.
- Other info: No visa sponsorship available; ideal for passionate leaders looking to grow.
The predicted salary is between 28800 - 43200 £ per year.
The Betfred Group has grown to become a leading global betting and gaming business. From our humble beginnings in Salford in the sixties, we have always differentiated ourselves by offering real value and a great customer experience, the same qualities that are at the heart of our business today.
Today, Betfred is a well-known brand on the high street with 1,340 shops across the UK, along with a significant online presence through offering on-line sports betting, casino, and games. We are one of the most active sponsors of sport in the UK, sponsoring a wide range of sports and tournaments under the famous red and blue banner. Our own unique, in-house TV channel, Betfred TV is streamed live each day to our shops across the UK from our studios in Media City.
Responsibilities
Our 1,340 shops are at the heart of our business, and they all play a key part in their local community. As a Shop Manager, you will have full accountability for your shop’s performance and play a pivotal role in making sure that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines.
Day-to-day, you will be responsible for leading and developing a team of retail colleagues whilst delivering the highest possible retail standards and an excellent customer experience. You will become an expert in betting and make sure our customers enjoy our products and services responsibly. Being socially responsible is very important to us and a key part of your role will be to ensure that all our customers are betting within their means, and that our ‘Think 25’ policy is always followed.
Skills & Experience
You must be 18 or over to work in one of our betting shops and have previous management experience in the betting or gambling industry. We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career.
Please note, we do not have a sponsorship licence to sponsor anyone for visas to work in the UK, therefore we are unable to offer sponsorship for this role.
So, if you are a great leader, have a passion for delivering excellent customer service, and enjoy building credible relationships with colleagues and customers, we would love to hear from you.
Shop Manager employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarize yourself with the betting and gaming industry, especially the specific products and services offered by Betfred. Understanding the nuances of sports betting and gaming will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Highlight your leadership skills by sharing examples of how you've successfully managed teams in previous roles. Emphasize your ability to motivate and develop staff, as this is crucial for the Shop Manager position.
✨Tip Number 3
Demonstrate your commitment to customer service by discussing any initiatives you've implemented to enhance customer experiences in past positions. Betfred values a warm and welcoming environment, so showing your passion for customer satisfaction is key.
✨Tip Number 4
Research Betfred's community involvement and sponsorships in sports. Being able to discuss how you can contribute to the local community through the shop will show that you align with the company's values and mission.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Betfred Group's history, values, and their commitment to customer experience. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: Emphasize your previous management experience in the betting or gambling industry. Provide specific examples of how you've led teams and improved customer service in past roles.
Showcase Leadership Skills: Demonstrate your leadership abilities by sharing instances where you've successfully developed a team or implemented training programs. This is crucial for the Shop Manager role.
Express Your Passion for Customer Service: Convey your enthusiasm for delivering excellent customer service. Mention any strategies you've used to enhance customer experiences and ensure responsible betting.
How to prepare for a job interview at Betfred Group
✨Show Your Leadership Skills
As a Shop Manager, you'll be leading a team. Be prepared to discuss your previous management experiences and how you've successfully motivated and developed your team in the past.
✨Demonstrate Customer Service Excellence
Customer experience is at the heart of Betfred's business. Share specific examples of how you've gone above and beyond to ensure customer satisfaction in your previous roles.
✨Understand Responsible Gambling
Familiarize yourself with responsible gambling practices and the 'Think 25' policy. Be ready to explain how you would implement these practices in your shop to ensure a safe betting environment.
✨Know the Brand and Its Values
Research Betfred's history, values, and community involvement. Showing that you understand the brand and its commitment to social responsibility will demonstrate your genuine interest in the role.
