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For Companies At a Glance
- Tasks: Lead a team, ensure excellent customer service, and manage shop performance.
- Company: Join Betfred, a leading bookmaker with a rich history and commitment to community.
- Benefits: Enjoy bonuses, discounts, pension contributions, and mental health support.
- Why this job: Be part of a fun, dynamic environment while promoting responsible gambling.
- Qualifications: Must be 18+, have management experience, and outstanding customer service skills.
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 28800 - 42000 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967, we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Our shops are at the heart of our business, and they all play a key part in their local community. As a Shop Manager, you will have full accountability for your shop’s performance and play a pivotal role in making sure that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines. Day-to-day, you will be responsible for leading and developing a team of retail colleagues whilst delivering the highest possible retail standards and an excellent customer experience. You will become an expert in betting and make sure our customers enjoy our products and services responsibly.
Being socially responsible is very important to us and a key part of your role will be to ensure that all our customers are betting within their means, and that our ‘Think 25’ policy is always followed. We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Previous management experience in the betting or gambling industry.
- Ability to build credible relationships with colleagues and customers.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Why join a winning team?
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career.
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application. At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Shop Manager employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Betfred's history and values. Understanding their journey from a local bookmaker to a global brand will help you connect with their mission and demonstrate your enthusiasm for the role during interviews.
✨Tip Number 2
Showcase your management experience in the betting or gambling industry. Be prepared to discuss specific examples of how you've led teams, improved customer service, and maintained high retail standards in previous roles.
✨Tip Number 3
Highlight your commitment to responsible gambling practices. Be ready to talk about how you would ensure compliance with policies like 'Think 25' and promote a safe betting environment for customers.
✨Tip Number 4
Demonstrate your passion for sports and gaming. Even if it's not essential, showing genuine interest can set you apart from other candidates and align you with the culture at Betfred.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shop Manager at Betfred. Highlight your relevant management experience and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect your experience in the betting or gambling industry. Emphasise your customer service skills and any previous management roles that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports and betting, even if it's not essential. Explain why you want to work for Betfred and how you can contribute to their commitment to responsible gambling.
Showcase Your Soft Skills: In your application, highlight your ability to build relationships with colleagues and customers. Provide examples of how you've engaged with customers in previous roles to enhance their experience.
How to prepare for a job interview at Betfred Group
✨Know the Company Story
Familiarise yourself with Betfred's history and values. Understanding their journey from a small shop to a global bookmaker will help you connect with their mission and demonstrate your enthusiasm for being part of their story.
✨Showcase Your Management Skills
Prepare examples from your previous management experience that highlight your ability to lead a team, improve performance, and deliver excellent customer service. Be ready to discuss how you can foster a positive environment in the shop.
✨Emphasise Customer Engagement
Since customer experience is key, think of ways you've successfully engaged customers in the past. Share specific instances where you enhanced customer satisfaction or resolved issues effectively, showcasing your outstanding service skills.
✨Discuss Responsible Gambling
Be prepared to talk about the importance of responsible gambling practices. Familiarise yourself with Betfred's 'Think 25' policy and be ready to discuss how you would promote safer gambling within your team and to customers.
