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For Companies At a Glance
- Tasks: Lead a team, ensure excellent customer service, and manage shop performance.
- Company: Join Betfred, a leading bookmaker with a rich history and commitment to community.
- Benefits: Enjoy bonuses, discounts, pension contributions, and mental health support.
- Why this job: Be part of a fun, dynamic environment while promoting responsible gambling.
- Qualifications: Must be 18+, have management experience, and outstanding customer service skills.
- Other info: We value diversity and are committed to creating an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities
Our shops are at the heart of our business, and they all play a key part in their local community. As a Shop Manager, you will have full accountability for your shop’s performance and play a pivotal role in ensuring that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines.
Day‑to‑day, you will be responsible for leading and developing a team of retail colleagues while delivering the highest possible retail standards and an excellent customer experience. You will become an expert in betting and provide customers with responsible guidance. A key part of your role is to ensure that all customers are betting within their means and that our ‘Think 25’ policy is always followed.
We are dedicated to promoting safer gambling practices and prioritise player safety and well‑being by providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
What you’ll need to succeed
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Previous management experience in the betting or gambling industry.
- Ability to build credible relationships with colleagues and customers.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Benefits
Be rewarded
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions to help you prepare for your future.
- Enhanced maternity & paternity pay to support your family.
- A long‑service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package, including salary‑based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support, including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
We will provide you with access to further training and development opportunities, supporting internal progression and the development of your career.
Equal Employment Opportunity & Accessibility
At Betfred we are committed to promoting equality, diversity and inclusion (EDI) in our workplace. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
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Shop Manager employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager
✨Tip Number 1
Familiarise yourself with Betfred's history and values. Understanding their journey from a local bookmaker to a global brand will help you connect with their mission and demonstrate your enthusiasm for the role during interviews.
✨Tip Number 2
Showcase your management experience by preparing specific examples of how you've successfully led teams in the past. Highlighting your ability to motivate and develop colleagues will resonate well with Betfred's focus on team performance.
✨Tip Number 3
Research responsible gambling practices and be ready to discuss how you would promote these within the shop. This shows that you align with Betfred's commitment to player safety and can contribute positively to their culture.
✨Tip Number 4
Engage with the local community and understand its dynamics. Being able to speak about how you would enhance customer experience and build relationships in the community will set you apart as a candidate who truly understands the role's impact.
We think you need these skills to ace Shop Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Shop Manager at Betfred. Highlight your management experience in the betting or gambling industry and how it aligns with their expectations.
Tailor Your CV: Customise your CV to reflect your relevant skills and experiences. Emphasise your outstanding customer service skills and any previous management roles, particularly in environments similar to Betfred.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sports, betting, and gaming. Explain why you want to work for Betfred and how you can contribute to creating a warm and welcoming environment for customers.
Showcase Your Commitment to Responsible Gambling: In your application, mention your understanding of responsible gambling practices and how you would promote them within the shop. This shows that you align with Betfred's values and commitment to player safety.
How to prepare for a job interview at Betfred Group
✨Know the Company Story
Familiarise yourself with Betfred's history and values. Understanding their journey from a small shop to a global bookmaker will help you connect with their mission and demonstrate your enthusiasm for being part of their story.
✨Showcase Your Management Skills
Prepare examples from your previous management experience that highlight your ability to lead a team effectively. Discuss how you've motivated staff, improved performance, and maintained high customer service standards in past roles.
✨Emphasise Customer Engagement
Be ready to discuss how you would create a welcoming environment for customers. Share specific strategies you've used to engage customers and ensure they have a positive experience, especially in a betting or retail context.
✨Understand Responsible Gambling
Demonstrate your knowledge of responsible gambling practices and the importance of player safety. Be prepared to discuss how you would implement policies like 'Think 25' and promote safer gambling within your shop.