Senior Technical Services Engineer

Our mission is to dominate the betting and gaming industry on a global scale and we need the very best Tech talent to help us achieve this. We recently migrated all of our customers onto our very own proprietary platform - so it's an exciting time to join us. With the help of our new platform, we're able to pioneer new products and drive more advanced, creative technologies. The result? Unrivalled experiences for millions of customers worldwide. Betfred's Technology department is driven by innovation, and you'll be at the heart of unlocking our new platform's potential. So, if you want to help shape the future of betting and gaming, then it's time to join us.

Job Purpose

Working within IT Technical Operations, the Technical Services team provide technical resource and expertise critical for maintaining business and platform infrastructure. You will be responsible for taking a senior position when it comes to infrastructure builds, automation and deployment to deliver a production ready environment that can scale to meet ongoing growth. Key to this role is experience of automation, scalability, network architecture, monitoring, management and security in NSX, AWS and VMWare. You will also create and maintain documentation of client networks and systems for internal teams. We are looking for individuals that are familiar with a variety of the field's concepts, practices, and procedures and are able to provide support for escalated Support tickets.

Job Duties

• Provide technical support to the Betfred Group network and server infrastructure.
• Plan and implement Infrastructure Projects.
• Create project plans, design, and implement solutions.
• Design and implement automation solutions for deployment, upgrade and operation of application stacks that can be reused across multiple projects.
• Act as Technical Resource within identified business projects, provide technical documentation (Design, Changes, etc.) to aid the project delivery.
• Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s).
• Work with Security and Compliance to ensure application stacks are hardened against malicious attacks.
• Act as technical point of escalation to Betfred Service Desk, ensuring all Incidents are promptly acknowledged, in line with the Incident Management process and internal SLA’s.
• Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
• Standard system administration duties including server install, System/Application install and patch management, Windows problem determination and resolution, log analysis, etc.
• Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools to aid resolution.
• Provide Infrastructure services in all areas needed: storage networking, Operating System, network security, directory services, server virtualization using system backup and restore, system and network monitoring, application installation and configuration.
• Management of multiple work-streams; including Problem tickets, Incidents, and Projects, ensuring effective communication across these areas is upheld and attending relevant meetings where necessary to aid in their delivery.
• Adhere to Betfred Project Management, Incident Management and Change Management methodologies.
• Investigate emerging technologies; documenting and presenting findings and subsequent benefits of such technologies to Betfred Management team.

Knowledge, Skills and Experience

• Experience of providing Server/ Infrastructure support within a Support environment.
• Knowledge of Windows Operating Systems (2016 and later) and Centos based Linux Operating Systems.
• Basic networking fundamentals.
• Management and Support of windows server roles (Active Directory/DNS/DHCP/Clustering/IIS).
• Experience working with hyperconverged infrastructure (VMware ESX/NSX/Nutanix).
• Strong AWS Platform Engineering skills in particular; EC2, S3, IAM and VPC/network configuration.
• Experience of IAC/orchestration tools (Terraform/Ansible/CloudFormation).
• Server Hardware Builds & Physical Device Installations (HP/IBM/Dell /Lenovo).
• Monitoring tools (Zabbix, Prometheus, SolarWinds, Nagios).
• Significant knowledge and/or experience of working within an IT Support function, in a dynamic pressured environment, adhering to ITIL best practices (Change, Incident, Problem, Access, etc).
• Knowledge of ISO 27001, PCI-DSS is advantageous.
• Excellent communication and customer management skills.
• Full driving license.

What is in it for me?

• £50,000 - £65,000 per annum, depending on experience.
• Flexi-time (start anywhere between 7am and 10am).
• Unlock bonuses and incentives to enhance your income.
• Build a nest egg with monthly pension contribution, helping you prepare for the future.
• Access enhanced Maternity & Paternity Pay to help you prepare for new additions to your family.
• Cash-in on our 'Refer a Friend' programme – we're always looking for exceptional individuals like you!
• Benefit from a death in service benefit, though we hope you'll never need it.
• Enjoy discounts and cashback offers from a diverse range of high-street and online retailers, saving on everyday essentials and indulgences.

Get Recognised:

• Join our long-service recognition programme, honouring the dedication of our loyal team members throughout their careers.
• Recognise and be recognised for your achievements, earning points redeemable with over 700 global retailers.
• Receive a gift to celebrate the birth of a baby, adoptions, and weddings, along with an extra day off for your wedding day.

Feel Valued:

• Benefit from a 24/7 virtual GP service for you and your family, ensuring prompt health answers that fit your schedule.
• Utilise an independent service to identify and receive mental health support, including face-to-face counselling and self-help resources.
• Optimise your budget with our financial wellbeing package, offering real-time earnings tracking and early access to earned pay to help support you with unexpected bills.
• Set up salary-based savings and earn a 5% boost through our savings scheme.
• Access one-on-one support from an independent Financial Coach.
• Confidentially address life challenges through our Employee Assistance Programme, covering childcare, family matters, relationships, addiction, legal issues, financial concerns and more.
• Explore a wide range of resources for physical, mental, nutritional, and financial wellbeing through our Wellbeing App.
• Enjoy complimentary eye tests and contributions towards single lens prescriptions for VDU users.