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- Tasks: Lead a vibrant shop team, ensuring top-notch customer experiences and responsible betting practices.
- Company: Join Betfred, a community-focused brand dedicated to safer gambling and inclusivity.
- Benefits: Enjoy bonuses, discounts, mental health support, and career development opportunities.
- Why this job: Be part of a dynamic environment where your leadership makes a real difference.
- Qualifications: Must be 18+, with management experience and a passion for customer service.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
The predicted salary is between 30000 - 40000 £ per year.
Our shops are at the heart of our business, and they all play a key part in their local community. As a Shop Manager, you will have full accountability for your shop’s performance and play a pivotal role in ensuring that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines.
Day‑to‑day, you will be responsible for leading and developing a team of retail colleagues while delivering the highest possible retail standards and an excellent customer experience. You will become an expert in betting and provide customers with responsible guidance. A key part of your role is to ensure that all customers are betting within their means and that our ‘Think 25’ policy is always followed. We are dedicated to promoting safer gambling practices and prioritise player safety and well‑being by providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help customers make informed decisions. Together, we can create a safer gambling environment for everyone.
What you’ll need to succeed:
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Previous management experience in the betting or gambling industry.
- Ability to build credible relationships with colleagues and customers.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Benefits:
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions to help you prepare for your future.
- Enhanced maternity & paternity pay to support your family.
- A long‑service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package, including salary‑based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support, including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
We will provide you with access to further training and development opportunities, supporting internal progression and the development of your career.
At Betfred we are committed to promoting equality, diversity and inclusion (EDI) in our workplace. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Shop Manager in Rugeley employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shop Manager in Rugeley
✨Tip Number 1
Network like a pro! Reach out to your connections in the betting and gaming industry. You never know who might have a lead on a Shop Manager position or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for sports and customer service shine through. Be genuine and engage with your interviewers; they want to see the real you.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios in the shop, especially around customer service and responsible gambling. This will show you’re ready for the challenges of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining the Betfred family.
We think you need these skills to ace Shop Manager in Rugeley
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for the betting and gaming industry! Share any relevant experiences or interests that highlight your passion for sports and customer service. This will help you stand out in your application.
Tailor Your CV: Make sure your CV is tailored to the Shop Manager role. Highlight your previous management experience and any specific achievements in retail that demonstrate your ability to lead a team and deliver excellent customer experiences.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to understand your skills and experiences without having to sift through unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Betfred Group
✨Know Your Stuff
Familiarise yourself with the betting and gambling industry, especially the company’s policies on responsible gambling. Being able to discuss these topics confidently will show that you’re serious about the role and understand its importance.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your colleagues or improved customer service. This will demonstrate your capability to manage and develop a team effectively.
✨Customer Service is Key
Be ready to discuss your approach to outstanding customer service. Share experiences where you went above and beyond for customers, as this aligns perfectly with the company’s commitment to providing an excellent customer experience.
✨Emphasise Your Passion
While a passion for sports, betting, and gaming isn’t essential, it certainly helps! If you have any personal interests or experiences related to these areas, make sure to mention them. It shows enthusiasm and a genuine interest in the role.