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- Tasks: Enhance customer experiences by processing bets and answering queries in a lively retail environment.
- Company: Join Betfred, a leading bookmaker with a rich history and a commitment to innovation and community.
- Benefits: Enjoy bonuses, discounts, pension contributions, and mental health support while working flexible hours.
- Why this job: Be part of a fun team that values your growth and promotes responsible gambling practices.
- Qualifications: Must be 18+, have customer service skills, and be eager to learn about sports and betting.
- Other info: We celebrate diversity and welcome applicants from all backgrounds to create an inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967… we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
We owe our success to our unique story and dedicated colleagues, and the next chapter involves you…
Responsibilities
Here is where you come in…
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the upmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
What you’ll need to succeed
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Why join a winning team?
Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. We offer full or part time opportunities so you can find a role that suits you.
Be rewarded
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
What’s next?
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
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Retail Customer Service employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with Betfred's products and services. Understanding the ins and outs of their betting options, gaming machines, and promotions will help you engage customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the team or during the interview process. Be prepared to share examples of how you've successfully handled customer queries or created a positive experience in previous roles.
✨Tip Number 3
Highlight your passion for sports and gaming, even if it's not essential. Being able to discuss your interests in these areas can help you connect with the team and show that you're genuinely excited about the industry.
✨Tip Number 4
Demonstrate your willingness to learn and grow within the company. Betfred values development, so expressing your eagerness to participate in training programmes and take on new challenges will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Customer Service position at Betfred. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience or roles that involved engaging with customers. Mention specific examples where you enhanced customer experiences or handled queries effectively.
Show Your Passion: Betfred values a passion for sports, betting, and gaming. If you have relevant interests or experiences, be sure to include them in your application. This will help demonstrate your enthusiasm for the role and the company.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are well-structured and easy to read.
How to prepare for a job interview at Betfred Group
✨Know the Company
Before your interview, take some time to research Betfred's history, values, and their commitment to responsible gambling. Understanding their journey from a local bookmaker to a global brand will help you connect with the interviewers and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or enhanced a customer's experience, as this will demonstrate your suitability for the role.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle various customer scenarios, such as dealing with difficult customers or processing bets under pressure. Practising these types of questions can help you articulate your thought process and problem-solving skills effectively.
✨Express Your Passion for Sports and Gaming
While a passion for sports and gaming isn't essential, it can certainly give you an edge. If you have any relevant experiences or interests, share them during the interview to illustrate your enthusiasm for the industry and how it aligns with Betfred's offerings.
