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For Companies At a Glance
- Tasks: Enhance customer experiences in a vibrant retail environment while processing bets and answering queries.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Enjoy bonuses, discounts, pension contributions, and mental health support.
- Why this job: Be part of a dynamic team that values your growth and passion for sports.
- Qualifications: Must be 18+, with excellent customer service skills and a willingness to learn.
- Other info: Flexible hours available, perfect for students looking to balance work and study.
The predicted salary is between 24000 - 36000 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967… we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
We owe our success to our unique story and dedicated colleagues, and the next chapter involves you…
Responsibilities
Here is where you come in…
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the upmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
What you’ll need to succeed
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Why join a winning team?
Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. We offer full or part time opportunities so you can find a role that suits you.
Be rewarded
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
What’s next?
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
Please note that the hourly rate includes a supplement to reflect London Weighting. London Weighting is continuously reviewed and subject to change or removal dependent on base shop location. London Weighting applies to contracted hours only.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
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Retail Customer Service employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Betfred. Understand their history, values, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and prepare your answers. Use examples from your past experiences to demonstrate your skills. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Show your passion! When discussing your love for sports, betting, or gaming, let your enthusiasm shine through. Employers like Betfred want to see that you’re excited about the role and can engage customers with that same energy.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional. Plus, it keeps you fresh in their minds as they make their decision!
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service and the betting industry shine through. We want to see that you’re excited about the role and ready to engage with our customers!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their background to what we do at Betfred.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Retail Customer Service role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Betfred Group
✨Know Your Stuff
Familiarise yourself with Betfred's products and services. Understand the betting process, gaming machines, and any current promotions. This knowledge will help you engage confidently with customers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer or resolved a tricky issue. This will demonstrate your ability to enhance customer experiences, which is key for this role.
✨Be Ready for Teamwork Questions
Since collaboration is crucial at Betfred, be prepared to discuss your experience working in teams. Think of specific instances where you contributed to a team goal or supported a colleague. This will highlight your ability to work well with others in a fast-paced environment.
✨Embrace the Culture of Responsible Gambling
Understand Betfred's commitment to responsible gambling. Be ready to discuss how you would promote safer gambling practices and support customers in making informed decisions. Showing that you align with their values will make a positive impression.
