At a Glance
- Tasks: Enhance customer experiences by processing bets and answering queries in a lively retail environment.
- Company: Join Betfred, a leading bookmaker with a rich history and a commitment to innovation.
- Benefits: Enjoy flexible hours, bonuses, discounts, and mental health support in a fun workplace.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a dynamic team that values collaboration and promotes responsible gambling.
- Qualifications: Must be 18+, have great customer service skills, and a passion for sports is a plus.
The predicted salary is between 21600 - 36000 € per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967... we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
We owe our success to our unique story and dedicated colleagues, and the next chapter involves you...
Responsibilities
Here is where you come in…
Working in our retail teams, you’ll enhance Betfred customers’ experiences every single day. From our gaming machines to our sports offering, you will need to be on the ball when it comes to our products and services. In doing so, you will help create a welcoming environment where our customers’ experiences are always enjoyable and responsible.
No two days are the same, but your main responsibilities will include:
- Processing customers’ bets in a timely and attentive manner.
- Attending to all customer queries quickly and knowledgeably.
- Engaging customers with expert knowledge of our products and promotions
- Supporting key promotional events throughout the sporting calendar.
- Maintaining a well-presented environment which customers love to be a part of.
- Being a team player – collaboration is key to improving the customer experience.
- Handling cash transactions with the upmost care and accuracy.
- Following our Think 25 policy and adhering to our age verification processes.
We are here to help you realise your individual goals. To kick off your Betfred journey, we will provide you with a structured training programme, all aimed at helping you settle into your new role as quickly as possible. By the end of the programme, you will be ready to open and close the Betfred shop and be all set for life in your role as Assistant Sales Manager.
We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone.
Skills & Experience
What you’ll need to succeed
- Be 18+ and have the right to work in the UK.
- Must be able to work evenings, weekends, and public holidays.
- Outstanding customer service skills and the ability to engage all customers.
- A passion for sports, betting and gaming is beneficial but not essential.
- An eagerness to learn, develop and flourish within the Betfred family.
Why join a winning team?
Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. We offer full or part time opportunities so you can find a role that suits you.
Be rewarded
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
- A long-service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
What’s next?
If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
#J-18808-LjbffrRetail Customer Service in Kettering employer: Betfred Group
At Betfred, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work culture that values each team member's contribution. Located in Salford, Manchester, our retail teams enjoy comprehensive training programmes, competitive benefits including bonuses and mental health support, and opportunities for personal growth within a dynamic environment. Join us to be part of a company that not only champions responsible gambling but also fosters a sense of community and belonging among its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Service in Kettering
✨Tip Number 1
Familiarise yourself with Betfred's products and services. Understanding the ins and outs of their betting options, gaming machines, and promotions will help you engage customers effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the team. Whether it's through a phone call or in-person meeting, being friendly, approachable, and knowledgeable will leave a lasting impression.
✨Tip Number 3
Highlight your passion for sports and gaming in conversations. Even if it's not essential, expressing genuine interest can set you apart from other candidates and show that you're a great fit for the Betfred culture.
✨Tip Number 4
Be prepared to discuss your availability and flexibility. Since the role requires working evenings, weekends, and public holidays, demonstrating your willingness to accommodate these hours will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service in Kettering
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience and any skills related to sports, betting, or gaming. Use specific examples that demonstrate your ability to engage with customers and handle transactions accurately.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your passion for sports and how it aligns with Betfred's mission to provide an exceptional betting experience. Be sure to include why you want to be part of their team.
Showcase Your Customer Service Skills:Emphasise your outstanding customer service skills in both your CV and cover letter. Provide examples of how you've successfully handled customer queries and created enjoyable experiences in previous roles.
Highlight Your Team Player Attitude:Betfred values collaboration, so make sure to mention any experiences where you worked effectively as part of a team. This could be in previous jobs, volunteer work, or group projects.
How to prepare for a job interview at Betfred Group
✨Know the Company Story
Familiarise yourself with Betfred's history and values. Understanding their journey from a small shop in Salford to a global bookmaker will help you connect with the brand during your interview.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to engage with customers and resolve queries quickly, as this is crucial for the role.
✨Show Your Passion for Sports and Gaming
While not essential, expressing a genuine interest in sports, betting, and gaming can set you apart. Share any relevant experiences or knowledge that could enhance the customer experience.
✨Emphasise Teamwork
Betfred values collaboration, so be ready to discuss how you've worked effectively in teams before. Share specific instances where your teamwork improved outcomes or customer satisfaction.
