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- Tasks: Be the friendly face of our building, welcoming visitors and supporting events.
- Company: Join Betfred, a leading bookmaker with a rich history and innovative spirit.
- Benefits: Enjoy bonuses, discounts, mental health support, and training opportunities.
- Other info: We value diversity and are committed to creating an inclusive workplace.
- Why this job: Be part of a vibrant community in a trendy workspace while making meaningful connections.
- Qualifications: Experience in hospitality or customer service, with excellent communication skills.
The predicted salary is between 24000 - 36000 £ per year.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967… we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide.
Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online.
The Steam Packet House Office team are the front of house ambassadors for the Betfred head office based in Manchester
As a key member of the team, the Receptionist Host plays a prominent part in creating a welcoming environment for all colleagues and visitors as well as assisting the Office Manager in running a busy reception area, ensuring it is always presentable and functioning efficiently.
Overall, the Receptionist Host undertakes a pivotal role in maintaining Betfred’s reputation through exemplary front of house services, thereby enhancing the overall experience for both employees and visitors at Betfred.
Responsibilities
- Welcome and greet guests as they arrive at the office, directing them to the appropriate departments or individuals.
- Ensure visitors sign‑in accordingly and passes are handed out after sign‑in.
- Maintaining an awareness of VIP visits and any activities taking place within the office.
- Be the first point of contact for all internal and external enquiries via email and mail.
- Support the Office Manager in managing room bookings for meeting rooms as required.
- Support the Office Manager ensuring that meeting rooms are set‑up in accordance with each meeting’s requirements. Reset each meeting room at the end of a session in preparation for the next.
- Where required, organise and coordinate hot desk system for hybrid employees and request cleaners to sanitise the desks ready for the next colleague.
- Proactively organise refreshments, including food, for meetings as required.
- Receive deliveries of post and packages and ensure they are delivered to the appropriate individual or department.
- Courier parcel dispatches, using the most cost‑effective solution for UK or International.
- Stock‑taking duties and re‑ordering of consumables for the office
Skills & Experience
What you’ll need to succeed
- Proven experience of working in a fast‑paced reception area.
- Strong organisational and multi‑tasking abilities
- Excellent communication and interpersonal skills, acting as a brand ambassador
- Flexibility and the ability to adapt quickly to changing priorities and demands.
- Professionalism, drive and ambition.
- A pro‑active approach to work.
Benefits
- Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more.
- Monthly pension contributions: helping you prepare for your future.
- Enhanced maternity & paternity pay: our Betfred family works to support yours.
- A long‑service recognition programme and life milestone rewards.
- A recognition scheme to earn and convert points to spend with over 700 retailers.
- A comprehensive financial wellbeing package including salary‑based savings with a 5% boost, early access to earnings and free 121 financial coaching.
- Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests.
We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career.
At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.
If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
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Receptionist Host employer: Betfred Group
Contact Detail:
Betfred Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Host
✨Tip Number 1
Familiarise yourself with Betfred's values and mission. Understanding their commitment to customer experience and responsible gambling will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the hospitality and customer service sectors. Attend local events or join online forums where you can connect with current employees or others in similar roles, as they may provide insights or referrals.
✨Tip Number 3
Prepare to showcase your communication skills. Since the role involves interacting with a diverse range of people, practice engaging conversations and think of examples where you've successfully managed customer interactions.
✨Tip Number 4
Demonstrate your proactive approach by thinking of ways you could enhance the visitor experience at Glassworks. Bring these ideas to the interview to show your initiative and enthusiasm for the role.
We think you need these skills to ace Receptionist Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, retail, or customer service. Emphasise skills that align with the responsibilities of a Receptionist/Host, such as excellent communication and organisational skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and positive attitude. Mention specific examples of how you've gone above and beyond for customers in previous roles, and express your enthusiasm for joining Betfred.
Highlight Relevant Skills: In your application, clearly outline your experience with IT systems, particularly Microsoft Office, and any other relevant skills. This will demonstrate your ability to manage tasks efficiently in a modern workspace.
Showcase Your Proactive Approach: Provide examples in your application that illustrate your proactive approach to work. Discuss situations where you took ownership of challenges or contributed to creating a positive environment for customers and colleagues.
How to prepare for a job interview at Betfred Group
✨Showcase Your Customer Service Skills
As a Receptionist/Host, your ability to deliver a positive customer experience is crucial. Be prepared to share specific examples from your past roles where you went above and beyond for customers, highlighting your proactive approach and excellent communication skills.
✨Familiarise Yourself with Betfred's Values
Understanding and embracing Betfred's company values will set you apart. Research their commitment to responsible gambling and community engagement, and be ready to discuss how you can contribute to these initiatives during your interview.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities, especially in managing meeting rooms and events. Prepare to discuss how you prioritise tasks and maintain high standards of presentation, perhaps by sharing a relevant experience where your organisational skills made a difference.
✨Engage with the Interviewers
Make a great first impression by engaging with your interviewers. Use friendly, open body language and ask insightful questions about the role and the company culture. This shows your enthusiasm for the position and helps build rapport with the team.